ALO

Reviews

• JJ

  Jordan Jones

  4 days ago
  1.0
  Terrible !!! This was my worst experience ever make it make sense you get a order sent your POS system for in store pick up for items that should be what you have in inventory you then go pick the items from your racks. Two of my items got fulfilled the other item that I mainly need has to be shipped, I get to the store and they have so many sizes in the item they said they don’t have so someone messed up and doesn’t want to take accountability for saying they don’t have it in stock… they said I have to call customer service and after a 1hour of being on hold just to cancel my order I still haven’t talked to no one Whoever the Male manager he definitely needs to be fired he was no help he was clueless to the world every answer he said was contact customer service I’m asking him questions he’s upset and just keeps saying call customer service. Terrible experience won’t ever shop here at the company or at this location again, the woman that we’re working did a great job with customer service and also asking things as if well what if he did this, or this, he just didn’t care to even check or do his job. Poor management will make a store location go down hill but that guy needs to be trained customer service or he needs to be fired wouldn’t give me his name but tattoos on his arms etc.
• JB

  Jakia Bhuiyan

  May 11, 2026
  1.0
  Employees are super rude They were all for standing around in a circle talking instead of helping a customer out. I was pacifically looking for something and when I went to check out this tall white guy he checked me out and he had the worst customer service ever. I don’t even know how he’s working there. He told me to wait, even though he wasn’t doing anything. Employees do not interact with customers at all when you’re in there they’re just doing their own thing instead of actually working worst experience ever! This was Monday at 11 May 11, 2026
• NN

  Nanda

  May 7, 2026
  1.0
  Had a horrible experience here! Never seen a staff that is so unhelpful, prejudiced, and so rude!! I walked in and got no help when I asked the staff and watched them speak rudely about a customer who had been standing there for over 30 mins. Suzan, Tanya, and Richard watch your attitudes U SHOULD BE FIRED !!
• JJ

  Jessie

  May 7, 2026
  1.0
  Worst customer service. Susan, Josh, and Tanya were all extremely rude and unhelpful. Instead of helping, they acted dismissive and irritated and the lack of professionalism made this a very unpleasant experience.
• MM

  Maiah Miller

  Apr 14, 2026
  3.0
  Sometimes staff nice, sometimes rude…which is a bummer because I love the clothes. The store opens late sometimes too; I’ve stood outside waiting to come in and been given the “hold on finger” and it opened at least 10 minutes later than it was supposed to.

Frequently Asked Questions About ALO