lululemon

Reviews

• MM

  Melanie Medellin

  5 days ago
  1.0
  The employees are so rude and clearly need training in customer service.
• RP

  Randal Porter

  Aug 7, 2026
  5.0
  The managers and staff are the best always keeping their store front clean. Always professional and customer service is excellent!
• KD

  Karen Diaz

  Jul 22, 2026
  1.0
  My daughter attempted to exchange a pair of pants she had purchased the previous day. However, the manager was rude and refused to process the return or exchange. To make matters worse, the pants were wrinkled after they were shoved into a small lulu bag with three other pairs of pants cashier put in . The lack of customer service experience of the manager is evident, and she will not be returning to this location.
• MM

  Melanie

  Jul 20, 2026
  1.0
  For a location that barely opened up it already needs a new staff, the employees here seem miserable and like they’re over their job. The store wasn’t even busy yet nobody greeted you coming in or came up to you asking if you needed help, and the girls working there seemed annoyed if you asked them any questions. There was no one working the fitting rooms, they were all just standing around in a circle talking and as I was waiting for a room, the employee walked right past me without saying anything, I even said “hello” with a smile on my face and she just went ahead and pointed at a room then gave the fakest smile pretending to be nice. They were very dismissive and acted as if customers were an inconvenience. You could just tell they were irritated and being passive-aggressive.
• FS

  Ferrell Scott

  Jul 19, 2026
  5.0
  Kaylee at the Lululemon Arlington Highlands location provided one of the best customer service experiences I’ve had. She was incredibly kind, patient, and knowledgeable while helping me pick out a birthday outfit for my daughter. She took the time to listen, offered thoughtful suggestions, and made the whole experience feel easy and enjoyable. What stood out most was how welcome she made me feel. She created such a comfortable, positive atmosphere that it felt like I was shopping with someone who genuinely cared about helping, not just making a sale. Thank you, Kaylee, for going above and beyond. Because of your outstanding service, I’ll definitely be coming back to this location. Keep up the amazing work!