Calvin Klein

Reviews

• LW

  Linda Wright

  Jun 30, 2026
  2.0
  I have always enjoyed shopping at the Calvin Klein store at Allen Premium Outlets, which makes this review especially disappointing to write. Unfortunately, my visit on June 30 was nothing like the positive experiences I’ve had in the past. The overall atmosphere in the store felt uncomfortable from the moment I walked in. There appeared to be only two managers working. One manager he was friendly, greeted customers, and seemed to make an effort to engage with shoppers. The other, whom I believe is named Addison based on previous shopping visits, came across as distant and disengaged. Throughout my visit, I observed what appeared to be a young associate (possibly manager ) attempting to communicate with her several times, only to receive very little acknowledgment or response. Whether I was misinterpreting the situation or not, the interaction created an obvious sense of tension that was noticeable even as a customer. As someone simply trying to enjoy shopping, it was uncomfortable to be in an environment that felt so strained. The energy throughout the store was cold, and it seemed as though morale was low. When employees appear disconnected from one another, customers notice, and it impacts the overall shopping experience. Another thing that stood out to me during this and several previous visits was what I perceived to be a lack of visible diversity among the team. From my observations, the staff appeared to consist primarily of Hispanic and LGBTQ+ employees, with very little representation from other groups. Every business should hire the most qualified individuals, but I also believe there is value in building a team that reflects the broad diversity of the customers who shop at Allen Premium Outlets. A diverse workforce helps create a welcoming environment where many different customers can feel represented and included. I truly hope leadership takes an honest look at the culture within this location. I want to continue supporting this store because I’ve had wonderful experiences here in the past, but lately something feels noticeably different. I sincerely hope management can restore the welcoming, energetic, and customer-focused environment that once made this location one of my favorites.
• MH

  Maria Hernandez

  Jun 20, 2026
  1.0
  Tonight I was appalled…The condition of the store was unacceptable. The sales floor was visibly dirty, dusty, disorganized, and difficult to shop. Merchandise was piled everywhere, fixtures appeared neglected, and the overall presentation reflected a serious lack of attention to cleanliness and basic store standards. Equally disappointing was the customer service. Associates appeared disengaged, lacked product knowledge, and provided little assistance. The overall atmosphere was unwelcoming, and leadership came across as dismissive, condescending, and indifferent toward customers. As a customer, I expect a clean, organized shopping environment and professional, knowledgeable staff. Unfortunately, my experience fell far below those expectations and reflected poorly on the Calvin Klein brand. I strongly encourage corporate leadership to investigate this location and address the store conditions, customer service issues, and leadership concerns immediately.
• LT

  Leo Turner

  Jun 10, 2026
  1.0
  To Whom It May Concern, I am writing to formally express my disappointment regarding my recent experience at the Calvin Klein store located at Allen Premium Outlets in Allen, Texas. On Monday afternoon, I visited the store and noticed it appeared to be closed around approximately 3:20–3:35 PM, which I found unusual. I later returned around 4:30 PM and observed that the store had either just reopened or was preparing to reopen. As a customer, I understand that unforeseen circumstances and emergencies can arise. My concern is not with the temporary closure itself, but rather with what I observed and overheard once inside the store. While shopping, I was immediately struck by the overall condition of the sales floor. The tables were excessively overpacked, merchandise was stacked so high that it was difficult to shop, and many fixtures appeared cluttered and unorganized. Several racks were packed so tightly that I had to remove merchandise simply to access items I wanted to view. I counted approximately twenty medium-sized shirts stacked in a single pile alone, not including the other sizes. The overall presentation was overwhelming and far below the standard I would expect from a Calvin Klein store. The store felt unshoppable, poorly maintained, and inconsistent with the premium shopping experience your brand is known for providing. What disturbed me even more was overhearing a manager openly discussing the reason for the store’s earlier closure on the sales floor. During the conversation, the manager explained that another manager had experienced an emergency and had to leave unexpectedly. As a customer, I found it highly inappropriate and unprofessional to publicly discuss a colleague’s personal emergency in front of customers. Even more concerning was the tone of the conversation, which came across as dismissive, insensitive, and lacking compassion for someone who was reportedly dealing with an urgent situation. Rather than expressing concern for their fellow employee, the conversation appeared to make light of the circumstances. I found this behavior disappointing, distasteful, and inconsistent with the level of professionalism, empathy, and leadership I would expect from a member of management representing the Calvin Klein brand. Regardless of the circumstances surrounding the closure, customers should never be exposed to internal workplace conflicts, frustrations, or discussions regarding another employee’s personal situation. Leadership should set the standard for professionalism, discretion, and respect. Unfortunately, what I witnessed reflected the opposite. I left the store feeling disappointed not only by the condition of the sales floor but also by the conduct displayed by management. The lack of empathy shown toward a fellow employee experiencing an emergency was troubling to witness and left a negative impression of the store and its leadership team. I respectfully request that Calvin Klein Corporate review this matter, including the store conditions during my visit, the temporary closure, and the conduct of the manager involved. I believe this situation warrants attention to ensure that both customers and employees are treated with professionalism, respect, and dignity. At this time, I do not plan to return to this location. However, I felt it was important to bring these concerns to your attention so they can be properly investigated and addressed. Thank you for your time and consideration. I look forward to your response regarding this matter. Sincerely, Leo
• ST

  Saving one thing at a time

  May 19, 2026
  2.0
  Tried calling several times to check on one of the latest collection. Would not answer.
• YM

  Yris Moreno

  May 7, 2026
  1.0
  I’m very disappointed with the quality of the jeans I purchased from Calvin Klein. I originally received a pair with a manufacturing defect and had to contact customer service to file a claim. Although I was given a $50 gift card, the replacement experience has been frustrating because the same jeans later ripped in the back/right seat area during normal use. For a brand like Calvin Klein, I expected much better durability and fabric quality. The material feels weak, almost as if the fabric was old or defective. I hope the company improves its quality control because customers pay expecting premium products.

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