The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
They had furniture staged in the front of the store that were around 1970s antiques in fair condition. They shouldn't have been more than $25 a piece and they put an insane price tag of $350 per chair and $200 on a dated coffee table that wasn't worth $5. They are Greedwill and for profit industry staging as a non-profit.
TR
Taylor Renfro
Sep 9, 2026
1.0
Goodwill is a scam. They get things for free...They don't pay employees...they claim 501.c3 to avoid paying taxes and yet their CEOs pay themselves millions.........It's a for profit industry ...Give your items to someone else .... anvone else....
KA
Kayla Albee
Sep 3, 2026
1.0
Spent an hour and a half here picking out clothing only to be told that the fitting rooms were closed...35 minutes before the store closed. They made no announcement warning customers that the fitting rooms were closing. An hour and a half of my time wasted picking out clothing that I couldn't even try on, even though other customers were in the other fitting rooms. Absolutely ridiculous. I will not be back.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
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