ALO

Reviews

• JP

  Joon Pa

  1 day ago
  1.0
  I had a very disappointing experience at the Alo location. Over the past three weeks, I shopped there twice, and both times the staff ordered the wrong items for me online. Since I live in Huntsville and we do not have an Alo store nearby, this created a huge inconvenience because I had to return the items and reorder them myself. Unfortunately, the customer service in the store was very poor. Employees were more focused on talking to each other than helping customers. Even the manager showed little understanding of customer service or how to properly handle a situation. I purchased an item during the sale and simply needed to exchange it for a different color because the original one was too bright. Instead of helping, the manager was rude and disrespectful and refused to assist with the exchange. I ultimately had to contact Alo customer service directly to resolve the issue. I love the brand, but this location seriously needs better management and customer service training.
• WH

  William Handy

  Apr 20, 2026
  1.0
  I had a really disappointing experience at the Alo store in Green Hills Mall. From the moment my fiancé and I walked in, we felt unwelcome. The constant staring and the way we were watched throughout the store made it feel like we were being treated as suspicious rather than customers. Shopping should feel comfortable and inviting, but this experience was the opposite. I hope management takes a closer look at how customers are being treated, because no one should leave a store feeling judged or singled out.
• MG

  mariam gad

  Mar 3, 2026
  1.0
  Very cheap materials doesn’t worth the money at all to pay around $300 in a set and at the end it is the same as ones for 40 dollars
• MF

  Mary Beth French

  Feb 16, 2026
  5.0
  I had to make a return and the sales associates couldnt have been more helpful. Taylor and Mary M went above and beyond to make sure I was taken care of. The product Id originally purchased did not work out, but Ill be back because of the customer service.
• JP

  Jessie Phillips

  Jan 31, 2026
  2.0
  I was told in order to exchange a pair of leggings that I got for a gift that I would either need the receipt or the email of the person who purchased it. I wasn’t trying to get a refund, just exchanging for a different size/color like you would do any other store. I assume that this is some sort of loss prevention issue, but they’re punishing the paying customer versus figuring out a way to target the dishonest people. This is a horrible policy and is enough reason to not shop here again. I sent a text my friend who bought me the leggings but of course she was busy and responded a couple hours later, but I don’t feel like driving another hour back to the location. The employees seem nice so I’ll give it two stars.

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