JCPenney

Reviews

• RW

  Rick White

  Sep 18, 2026
  1.0
  Women's restroom, absolutely filthy. Ck list last signed July 26, visited Sept 18th. Sink, filthy, drains looked as it sludge had been running in them, floor dirty, overall just disgusting. Do better JCPENNEY.
• TS

  Theresa Sanchez

  Sep 2, 2026
  4.0
  Love j c penney and mount juliet
• NS

  Nearby Sword1

  Aug 28, 2026
  1.0
  I was passing through doing some browsing, but on my way in I overheard this loud, taller guy on the bigger side, with a grey semi mullet and some tattoos just not getting the hint that this little old women does not want some credit card! It just rubbed me the wrong way like some con artist trying to scam this women who seemed pretty uncomfortable with the situation. This feels pretty disgraceful to seemingly prey on this older women who probably shouldn't be taking on more debt or any form of credit and I think the conversation should've been dropped after the initial denial but instead it was pushed. I certainly hope this man and his behavior is cut pretty quickly because this really did feel like harassment and that is completely unacceptable! I understand that all big companies want to push credit cards but it is going too far. Didn't end up buying anything because I did not want to risk getting harassed at the checkout too.
• ZZ

  Zachariah

  Aug 5, 2026
  4.0
  Reasonable prices
• KA

  Kathy Adkins

  Jun 26, 2026
  1.0
  I went to jcpenney on 6/6/26 to purchase a gold chain. I bought a 14K 24" glitter chain and paid $595.38. I did not purchase a service plan. Today, 6/26/26, while adjusting the chain around my neck, it broke. I was heartbroken because I wore a small, diamond encrusted cross pendant on this chain that my husband purchased for me. In looking at the return policy on jewelry, it looks like I am out of luck on returning or exchanging it. I stopped at a reputable jeweler in town and asked him if he could repair it. He said he could, but in looking closely at the chain, he found 3 other places that also needed repaired. He explained that this chain is hollow which basically means the metal is folded over, not solid. I had no idea when I purchased it that it was not a solid chain. No wonder it broke so easily. The repair is going to cost $160 if I have him solder all places on the chain that need it. I'm going to have him solder the one severe break so hopefully I can get a little more wear out of it. I will never purchase a piece of jewelry from jcpenney again. If this chain had been a solid chain, it would not have broken so easily. I do want to mention that the sales person who took care of me that day was very friendly and helpful. I did not have any issues with him.

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