Brand Certified
Goodwill Retail Store
3.9(405 reviews)
Certified by Goodwill Retail Store • Jul 05, 2026
Business Details
2101 Gallatin Pike N., Madison, TN
37115-2003, United States
Certified by Goodwill Retail Store • Jul 05, 2026
(615) 859-4473
Certified by Goodwill Retail Store • Jul 05, 2026
http://giveit2goodwill.org
Certified by Goodwill Retail Store • Jul 05, 2026
About
Certified by Goodwill Retail Store • Jul 05, 2026
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill of Middle Tennessee is based in Nashville, TN, and serves 48 counties throughout Middle and West Tennessee. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold, and the revenue helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Goodwill Retail Store • Jul 05, 2026
Hours
Certified by Goodwill Retail Store • Jul 05, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
Reviews
3.9
405 reviews
5 stars
192
4 stars
96
3 stars
50
2 stars
28
1 star
39
- SJSamantha Johnson6 days ago4.0I wanted to recognize Robert S. for providing outstanding customer service. He went above and beyond to help us locate a piece of furniture we had already purchased. He was patient, professional, and genuinely committed and kind to making sure everything was handled correctly despite also being injured and probably should not have been loading our furniture. Employees like Robert are a huge asset to Goodwill, and we truly appreciate the care he took to help us. Unfortunately, our experience with the manager on duty was the complete opposite. She was loud, rude, and abrasive, not only toward customers but also toward her own staff. Watching employees be spoken to in such a demeaning manner was uncomfortable and disappointing. A positive workplace starts with respectful leadership, and that was clearly lacking during our visit. Robert’s professionalism turned what could have been a much more frustrating experience into a positive one, and he deserves recognition for the way he represents Goodwill. I hope management takes customer feedback seriously and works to ensure all employees are treated with the same respect and professionalism that Robert showed us.
- JMJohn MartinJun 28, 20265.0Great place to shop
- MSMichaela SmithJun 23, 20265.0This goodwill is like a hidden gem. Such great stuff, i always find the best shoes and bags here. Staff is a little slow tho, but they are super friendly
- HCHeather CorleyJun 15, 20265.0Clean and organized
- JCJana CourtneyJun 15, 20264.0Great big store! Tons of good stuff! A little pricy, but so is everything else 🤷
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the operating hours of Goodwill Retail Store in Madison, TN?
Goodwill Retail Store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
How can I decide which items to donate to Goodwill?
You can follow the "One-Year Rule": if an item hasn't been worn, used, or played with in the past year, it's likely good to donate.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase if you have the receipt.
What payment methods does Goodwill Retail Store accept?
Goodwill Retail Store accepts Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for individuals with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
Where is Goodwill Retail Store located in Madison, Tennessee?
It is located at 2101 Gallatin Pike N., Madison, TN 37115-2003, USA.
Which nearby places might I visit before or after shopping at Goodwill Retail Store?
You can visit nearby places like Electronic Express for electronics, Mattress King for furniture, or Pavilion Coffee House for a coffee break.
Are there any donation centers close to Goodwill Retail Store?
Yes, the Goodwill Donation Express Center is nearby for easy donations.
What other Goodwill locations or services exist near the Goodwill Retail Store?
Goodwill Industries of Middle Tennessee, Inc., a charity organization and thrift store, is located nearby, offering additional services and retail options.
What is the mission or vision of Goodwill Industries of Middle Tennessee?
Their vision is that all people have the opportunity to reach their fullest potential through the power of work, supporting job training and employment services for people with disabilities and disadvantages.
Brand Certified Facts from Goodwill Retail Store
This information is certified by Goodwill Retail Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website