The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
This goodwill is great, the furniture is always priced great! Ross at the register is always a pleasure. I pulled around to pick up, ray was smiling and we had a great conversation while loading my suv. Definitely a 5 star goodwill
AM
Annette McCall
Jun 24, 2026
3.0
Too pricey! They are given the products! They should not cost dollar store prices.
They have gotten too big (corporate).
LJ
Liz Jackson
Jun 17, 2026
5.0
Got good deals
AD
Autumn Douglas
Jun 15, 2026
1.0
I love Goodwill, I always find what I’m looking for but I NEVER have had a customer service experience like this. I walk in, find my stuff, and go to the registers, expecting normal behavior and instead I get a cashier, Adisyn. She was very rude and dismissive. She seemed like she did not want to be there and was making it my problem. I even watched the customer before me get treated like garbage. I love Goodwill, but please stop hiring sassy teens that disrespect everyone. I expect bare minimum, but that was ridiculous.
CC
C
May 26, 2026
2.0
Store was ok...Employees bringing hardgoods out very unprofessional....Girl with multicolor hair was cussing....The other ones just talking unprofessional on the floor fooling around .....Just average store and not really anything great... Cashier was a very nice boy but no one was helping him...
My experience was negative not positive
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What types of payment does Goodwill Retail Store accept?
Goodwill Retail Store accepts Apple Pay, Cash, Discover, Mastercard, and Visa.
What are the store hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
How can I decide which items to donate to Goodwill?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it has likely served its usefulness and is appropriate to donate.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
Is the Goodwill Retail Store wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
What is the purpose of Goodwill Industries of Middle Tennessee?
Goodwill aims to help all people reach their fullest potential through the power of work by operating retail stores and providing job training through its Career Solutions Centers.
Where is Goodwill Retail Store located?
It is located at 1414 Main Street, Lebanon, Tennessee, 37087, USA.
What nearby places can I visit before or after shopping at Goodwill Retail Store?
Nearby places include Goodwill Career Solutions Center for employment help, Starbucks for coffee, and Mangos Mexican Restaurant if you want a meal.
Are there financial service options near Goodwill Retail Store?
Yes, nearby financial services include Edward Jones Financial Advisors, Bank of America ATM, and Mariner Finance auto loan provider.
What other retail options are near Goodwill Retail Store?
Nearby retail includes RadioShack electronics store, GNC Live Well for supplements, and Kroger grocery store.
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