Windsor

Reviews

• CP

  Coochie Pussy

  Feb 5, 2026
  5.0
  I got my home coming dress from here and it was amazing and I got like 30 compliment by people I didn’t even know it was so amaizng
• SS

  Sandy Schadler

  Sep 30, 2023
  4.0
  Super easy and efficient returns.
• KW

  Kristin Wise

  Aug 25, 2021
  1.0
  I drove 60 minutes out of my way to return (and was hoping to exchange) some formal dresses I bought online. I am always very thorough when reading the return policy, and the website did not mention that formal dresses purchased online weren't allowed to be returned in store. I go in and explain my intention to the worker and she informed me that they can't accept a return but would accept an exchange... However I'd have to exchange 3 dresses for the 3 dresses I bought??? Obviously I only need 1. But nonetheless, I decided to look anyway because I do infact need a dress still. Unfortunately, the quality of their in-store clothes is much worse than the online versions - most items had rips or tears or snags and were not nearly as nice as the dresses I bought online. So I decide to recheck the website to make sure I'm not being unreasonable, and no where on the website does it mention this policy they're talking about. I show the worker, she confirms and begrudgingly goes to ask her store manager (who is supposedly in the back of the store). She of course comes back and says the best we can do is a credit - I spent $280 on some formal dresses so there's no way that's happening. I told her that's extremely not customer friendly and that I realize it's not her fault but thanks anyway. Then I wrote this same scenario to corporate and I got an automatic response about shipping it back and that I will have to pay for a shipping label (again, drove 60 min out of my way to go to this store bc it says they accept in store returns just to be turned away). This place is like a cheap Charlotte Russe clothing/quality-wise and I will never purchase from them again.

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