The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Sometimes when I checkout there, after I pay, they stand there for a long time before they give me the stuff I bought.
BB
beth
Apr 14, 2026
5.0
Pretty decent selections
DF
David Faraci
Apr 9, 2026
4.0
Lots of interesting stuff.
CM
Carolyn Muse
Apr 5, 2026
1.0
This location used to be great. Greed has ruined it. I no longer give. Just post your stuff for free on marketplace, someone is always in need. They mark up way to much for stuff they get for free.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation at Goodwill Retail Store?
Follow the "One-Year Rule": If the item has not been worn, used, or played with in the past year, it is likely suitable to donate.
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours of Goodwill Retail Store?
Goodwill is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 575 S. Jefferson Ave., Cookeville, TN 38501-0915, United States.
What payment options does Goodwill Retail Store accept?
They accept Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How does Goodwill Retail Store support the community?
Proceeds from sales help fund job training services and programs at Goodwill Career Solutions, supporting employment opportunities for people with disabilities.
Are there donation centers near Goodwill Retail Store?
Yes, Goodwill Donation Express Center is nearby, making it convenient to donate items.
What dining options are available near Goodwill Retail Store?
Nearby dining options include Kero's Cafe, Revolver, Arby's, Midtown Social, and Jefferson Street Station, which can be great for a meal before or after your visit.
Are there community services or employment assistance centers near Goodwill Retail Store?
Yes, the Cookeville Career Solutions Center and Goodwill Career Solutions Center are close by to assist with career counseling and employment resources.
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