The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill of Middle Tennessee is based in Nashville, TN, and serves 48 counties throughout Middle and West Tennessee. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold, and the revenue helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
The elderly lady with white hair screamed at my 2 year old and made her cry because she touched the card reader mind u just touched it didn’t even hit it or anything , she was super rude , I don’t know why she’s there she always has that negative attitude and it’s very unpleasant when I think of goodwill I think of happy people and she doesn’t give that vibe very disappointing cause I love goodwill
AB
Aixia Burstiner
Sep 19, 2026
2.0
The bathrooms are so dirty!
KB
Kathy Brewer
Jul 15, 2026
3.0
Goodwill has become way over priced for the quality of their merchandise.
ML
Monika Lambert
Jul 7, 2026
5.0
Always fun for treasures. The book section is decent. Lots of clothes. Every once in awhile you'll find really good handbags. Definitely worth a stop.
BH
Brent Harris
Jul 2, 2026
5.0
I went in looking for a pair of used sneakers and was able to find them. They were clean and a reasonable price, helpful smiling staff.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation to Goodwill Retail Store?
Follow the "One-Year Rule": If an item has not been worn, used or played with in the past year, it is likely suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What payment methods are accepted at Goodwill Retail Store?
You can pay using Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store accessible for customers with disabilities?
Yes, it has wheelchair accessible entrance, parking, and restrooms.
Where is Goodwill Retail Store located?
It is located at 405 S. James M. Campbell Blvd., Columbia, TN 38401-4387, USA.
How does donating items to Goodwill help the community?
Proceeds from sales fund job training programs and services through Goodwill Career Solutions, helping individuals reach their fullest potential through work.
Are there nearby donation centers for convenience?
Yes, the Goodwill Donation Express Center is nearby, making it easy to donate items quickly and support local job programs.
What nearby dining options are available near Goodwill Retail Store?
You can visit Catfish Campus Restaurant, a seafood and American restaurant, or Subway for sandwiches, both located close to the store for a meal before or after shopping.
Are there automotive services close to Goodwill Retail Store for customers who need them?
Yes, CARQUEST Auto Parts, NAPA Auto Parts - QUALITY PARTS EXPRESS INC, and Gateway Tire and Service Center are nearby, providing auto parts and repair services conveniently located close to the store.
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