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Goodwill Outlet Store

4.0
(1,079 reviews)

Business Details

780 Berry Rd., Berry Hill, TN
37204-2827, United States
(615) 346-1600
http://giveit2goodwill.org

About

Outlet Store
Locally operated nonprofit Outlet that sells pre-owned clothing, housewares and other items priced by the pound to support its mission of changing lives through education, training and employment services. This location also has a retail store and a Donation Express Center.

Location

Goodwill Outlet Store
780 Berry Rd., Berry Hill, TN
37204-2827, United States

Hours

Monday8:00 AM - 7:00 PM
Tuesday8:00 AM - 7:00 PM
Wednesday8:00 AM - 7:00 PM
Thursday8:00 AM - 7:00 PM
Friday8:00 AM - 7:00 PM
Saturday8:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM

Reviews

4.0
1,079 reviews
5 stars
557
4 stars
220
3 stars
131
2 stars
56
1 star
115
  • TP
    Todd P
    Jul 17, 2026
    5.0
    Great selection to look through between clothes and items. Never know what's there, but they have plenty to thrift through!
  • AM
    Ashley McLeod
    Jul 13, 2026
    1.0
    I’ve been to goodwill outlets around the country and this was the worst experience I’ve ever had. We were passing through at the end of the day and stopped to look for rain jackets. My kids found a Lego set and some psycho woman overheard them and came over and was prying the pieces from them and then grabbed my arm and twisted it and scratched me. So much for the sign up front with the rules about conduct. Kudos to the one employee from the warehouse who was brave enough to walk us to the car in the pouring rain in case she was waiting in the parking lot.
  • FF
    Fred Friday
    Jul 9, 2026
    5.0
    Great location with great people helping you in the store and a very good selection of high-quality products. Stores well-organized easy to find things you like.
  • SH
    Stefan Hulliger
    Jun 27, 2026
    5.0
    Huge Goodwill. Visited the main Goodwill retail store. I did not visit the Outlet Store due to time. The Retail side is above average in size and they have a lot of selection in men's and women's clothing. This is my first visit while I was in town, wish I had more time. The home wares were okay, and the atmosphere was bustling. Worth a visit. Next time I will check out the bins on the Outlet side. Parking can be scarce.
  • LE
    Laura E
    Jun 26, 2026
    1.0
    If you're a customer with a question, be careful who you ask because if you ask the first available employee who happens to be white you will be accused of being racist for not asking "her boss". I obviously didn't know who the boss was, nor did I need the boss, I just had a question regarding the pricing after I checked out. The line was long and I thought it would be rude to interrupt the cashier (a black lady and the boss in question, whose race I only mention because she assumed that *I* assumed she couldn't possibly be the boss because of her skin color, which again I have to stress that I wasn't looking for a manager) by jumping in to ask in the middle of her completing other transactions without getting in line. According to the boss, that is precisely what I should have done, although I wonder if this action would genuinely have been well received had it been the one I chose. I did see two other employees while looking for someone to ask but both were walking away from me and the lady I ended up asking was walking towards me. I wasn't looking for a resolution (although the charge in question was almost $12 more), just clarification for future purchases. I even stated that I knew they didn't do refunds and just wanted to know how it worked. Mea culpa for not knowing who is who on my first visit!

Frequently Asked Questions About Goodwill Outlet Store

How do I decide what to donate?

Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.

What types of items can I donate to Goodwill Outlet Store?

You can donate pre-owned clothing, housewares, and other household items. If you haven't used an item in the past year, it's a good candidate for donation.

Brand Certified Facts from Goodwill Outlet Store

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Certified July 26, 2026Yext Knowledge Graph
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