In the spring of 2017 Xanterra completed a remodel of the Rushmore gift shop that included many sustainable features and increased the selection of sustainable products. Much of the wall finishes and furniture in the gift shop are made from trees harvested after being killed by the mountain pine beetle. A large trellis in the middle of the gift shop includes over a ton of wood harvested from ponderosa pine trees in the Black Hills that were also killed by mountain pine beetles. All new lighting in the gift shop will be 100% LED technology and will utilize an advanced daylight and occupancy control system that allows for high-quality light with maximum energy efficiency.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.