Donovan's Custom Framing and Gifts

Reviews

• EA

  Ellen Andriola

  Jun 3, 2026
  5.0
  We had something of a saga with Donovans due to a wood defect. This was in no way the fault of the shop, just a freak thing. James immediately made things right, above and beyond, and the finished product is perfect. They’re also incredibly friendly and were so sweet to our two daughters when we went in for the initial consult. Cute shop, quality work, friendly staff. Would absolutely go to them again for the next project!
• SW

  Sharron Wheeler

  Jun 2, 2026
  5.0
  Small frame repair job on a print. Above and beyond repair. No charge!! SHOP LOCAL!!
• RL

  Rachel Linczak

  May 15, 2026
  5.0
  Fabulous experience, this shop framed a portrait for me and did a wonderful job. Friendly, good people and so many great gift items in their shop. Please go support this small business!
• RN

  Rose Nash

  Apr 14, 2026
  5.0
  I have had three pics framed from Doovan's.Here are two I that really love!!
• JG

  Jill Gardner

  Mar 28, 2026
  1.0
  I had three expensive art pieces I wanted framed and wanted to shop local so I chose this shop because of the high reviews. Unfortunately, I will not be using them again. I paid a little over $1,000 and dropped everything off on August 30th. I was told it would take about 8–10 weeks due to their recent move to their new space, which I completely understood. But I didn’t get my items back, finally done correctly until March 23rd. Almost 7 months later. I had to call multiple times just to get updates, and every time I got a different answer. Twice when I called they couldn’t even find my ticket/order and I had to wait for the owner to call me back. I was never proactively told about delays, frames that were not working correctly and breaking or backordered items. I only found out these problems when I called to ask about my order. When I finally got the pieces back, they weren’t even done right. One had a white border around the picture which I had not asked for. I was under the impression the Matte would touch the picture. We had picked specific mattes for that reason. And the second had a completely different frame that didn’t match the first one and that we didn’t like at all. I took them back to be fixed, end of January which led to even more waiting and more lack of communication. The woman at the front was very kind and helpful, but overall this was a really frustrating experience. I felt like I was always getting the runaround and excuses every time I called. They did upgrade to museum glass for free due to the delay, which I appreciate but I would have appreciated better communication and timeliness more. For the price, I expected much better organization, and communication. I truly don’t understand how this shop has such high reviews.

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