Framebridge

Reviews

• AM

  Allison Jessup Maltese

  4 days ago
  5.0
  I am so glad we have a Framebridge store locally so we don’t have to mail off the valuable things we want framed, and Blair was so kind and helpful in helping me pick the most perfect (and unexpected!) choice for the art I brought in. Thanks Blair!!
• SW

  salley wilkerson

  Sep 2, 2026
  5.0
  Had the best experience at Framebridge with Blair today! My mom and I brought two things in and were able to get out in less than 20 minutes. The pricing was super reasonable and I can’t wait to see the finished product!
• AH

  Ashlee Henney

  Sep 2, 2026
  5.0
  Blair was amazing to work with and helped make my decision making process such an enjoyable experience. I’ve used framebridge online and loved being able to drop my art off in person.
• EO

  Eva Olivera

  Aug 31, 2026
  5.0
  Melissa was so great at helping my pick out a frame and background for my art!
• MF

  Ms. Flamingo

  Aug 19, 2026
  4.0
  I was genuinely so excited to visit this beautiful, absolutely adorable store and to do business with them. I ultimately moved forward with a significant framing purchase, and at this point I am simply trying to collect the product I already paid for. Unfortunately, the communication and follow-through have been incredibly disappointing. The order was discussed as a rush, yet more than a week later there has been little proactive communication. Calling is equally frustrating because you are routed through a corporate AI system instead of easily reaching someone who can actually help. The photo-printing situation made the experience even worse. I was clearly told about “lifetime” photo printing and even repeated it to my partner in the moment because I thought it was such a great benefit. To later have that questioned in a way that made me feel as though I was being dishonest was incredibly frustrating. I know what I heard. I even reduced my printing request from 20 photos to 13, yet the associate still had to call a manager simply for approval. The associate herself was kind, but the lack of authority given to the store team and the overall communication structure are baffling for a business with premium pricing and such strong reviews. I’m reposting my review because I believe it is just as important to acknowledge when a company makes things right as it is to speak up when an experience goes wrong. My original review was one star due to significant communication issues, confusion surrounding services that had been discussed with me, and the difficulty I experienced getting clear answers about my custom framing project. What happened afterward deserves recognition. Nikky Brown and the Framebridge leadership team stepped in, listened to my concerns, took ownership of the experience, and ultimately corrected the situation. I now have my custom-framed art piece, and I am very happy to finally have it home. When I picked it up, the interaction was fairly brief and reserved, but the associate was effective, professional, and had my piece ready for me quickly, which I appreciated. I work in hospitality, so I strongly believe that a mistake does not have to define the entire customer experience. How a company responds to the mistake matters tremendously. Framebridge’s management team demonstrated that they were willing to listen, respond, and work toward a resolution. Thank you especially to Nikky Brown and the leadership team for taking my concerns seriously and following through. I am revising my original one-star review to four stars because the recovery deserves to be reflected just as publicly as my original disappointment.