Windsor

Reviews

• AM

  Addison Mullis

  4 days ago
  1.0
  You guys sold me a dress without a tag in it at the Haywood mall, Greenville, South Carolina location. What exactly happened was I got the dress, went to purchase it, the lady realized there wasn't a tag, she went and grabbed the same dress in a different size and scanned it, and then handed me the dress with no tag. Due to me being on a flight back home, my sister went to return the dress as it did not work well for her. You guys told her that you cannot issue a return because there is no tag. It is ridiculous that you would sell me a dress without a tag knowing this policy. My younger sister (who is only 15) spoke to a manager at this location and the manager was extremely rude to her. That is not what you do in customer service. I am a college student struggling for money and would love to get the money for this dress back. Everything was poorly handled from windsors end. I have the receipt and email used for the purchase but apparently that is not enough. This was a mistake on their part and they refuse to resolve the issue or listen to reason. Upon reading the other reviews, it seems that the owner only responds to positive reviews and does not even acknowledge the bad ones. This in itself shows me why these employees are so comfortable being rude to their customers. As an owner, you should take the bad reviews at feedback and use it to better your location. Especially when it was a mistake on their end. Being rude to a 15 year old is ridiculous in itself, but it is especially rude in customer service. As someone who works in customer service I find this behavior appalling.
• EK

  Emily Korzhuk

  Apr 14, 2026
  1.0
  Terrible experience I asked a lady if I could have the dress on the mannequin instead of the ones in store because it did not have a slit she said and I quote “I’m not tryna do all that” very rude and lazy wore a grey cardigan tall and hair in a pony
• AR

  Alexis Roberts

  Mar 6, 2026
  1.0
  If I could give this place a zero, I would. My boyfriend was standing outside MY fitting room, helping me with his opinions on the outfits, and in the middle of me changing, I hear, “SIR YOU CAN STEP OVER HERE BECAUSE NOT EVERYONE IS COMFORTABLE WITH YOU BEING THERE.” He moves, and she says something like, “No, over there.” Made him stand all the way around a corner so if I even came out of the room, I would’ve had to walk all the way into the store around the corner for him to see me. When there were PLENTY of people who had different friends or family standing outside their doors looking at their outfits. They singled my boyfriend out for absolutely no reason. So the $100+ worth of outfits I put down and left.
• NJ

  Nicole Johnson

  Dec 22, 2025
  5.0
  Went to Windsor in the mall some time last week and when i tell you Mrs Emma is the best. She helped us find everything we were looking for and even helped us put together some outfits. Her character and work ethic is top notch. She deserves arise for going the extra mile instead of just leaving us once she got the things we wanted. If anyone needs assistance Emma is the one to go to.
• TH

  Tameka Harris

  Dec 8, 2025
  2.0
  Walked around searching for a dress for a xmas party tonight without not one person greeting or asking me if I needed help. It had to be at least 20-30mins until I finally gave up looking. My first experience was totally different! I was helped by an older lady that helped me find 2 dresses the last time. It was also a young man that was great the last also. The staff were amazing the first time that I visited. Today I definitely felt unwanted and also unseen. Definitely an epic fail! No service and no dress. Back to square one!🙄🙁🥺

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