J.Crew Factory

Reviews

• JS

  Jamie Spellar

  Apr 24, 2026
  1.0
  I have shopped here many many times. The staff have never been overly friendly but today was ridiculous. The woman who I assume was the manager was extremely rude. She all but rolled her eyes at me when i walked in, refused to make eye contact and looked away when I tried to smile. She then proceeded to follow me around the store like I was stealing. I know this because she never asked if she could help me find anything or start me a dressing room, even though I had things in my hands. I’m assuming it’s because I had a tote bag, which is ridiculous. She then helped me at the register and did not even look up when she said “are you ready to check out?”. It makes no sense for any staff to act this snotty when this is a factory store.
• CR

  Carla Rogers

  Oct 30, 2024
  5.0
  The store is always tidy and the staff is friendly. Instead of lugging around an arm full of clothes, someone greeted me and started a fitting room for me without asking. And more often than not, their prices are better than the online store. I stop here every time I come to Greenville.
• TC

  Trey Carter

  Jun 15, 2024
  1.0
  Went to return a dress my wife bought and the mall store closed down, went to the j crew factory and they couldn’t return it, called the 1800 number and they told me I would have to ship it to their processing center just to get a refund as the closest store is 2 hours away and we live in greenville sc, terrible customer service. Please reach out to my wife sarahearts21@gmail to help us get a refund seeing I received no help and all I heard was sorry sir this is our policy.
• AW

  Anitra Walker

  Mar 14, 2023
  5.0
  Very courteous every time I visit. Anitra Epps

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