Belk

Reviews

• JS

  Jessica Shane

  Jun 30, 2026
  1.0
  My experience with the branch manager MELISSA STEVENS was the most unprofessional encounter I have ever experienced. Not only was she on a work trip on Belks dime in Atlanta but she felt it necessary to start a relationship with MY husband. As someone who has been in a managerial profession, when on work trips you are a representative of the company you work for and I firmly believe, or at least hope, that this is not the type of representation Belk condones. Do better Melissa! Keep to your own husband.
• JB

  J B

  Jun 16, 2026
  5.0
  Love this store! Wish there was one in Pennsylvania.
• MH

  Melissa Heard

  Jun 3, 2026
  5.0
  Love shopping here!
• LL

  Loree Lee

  Jun 3, 2026
  5.0
  I generally shop at another store but I couldn't find an employee to help in the bedroom and linen area
• CK

  Cailey King

  May 18, 2026
  1.0
  My husband purchased my engagement ring from Belk in July 2025, and in less than a year, it has already been sent off for repairs three separate times. The first repair took six weeks because the center circular diamond became loose and visibly wobbled back and forth. We later learned the diamond had only been secured with two prongs, which is unacceptable for a stone of that shape. The second repair happened immediately after the first because when we picked the ring up, the issue had not even been fixed. I never truly got the ring back — I tried it on at the counter, saw the diamond was still loose, and handed it right back to them. Despite the obvious flaw in the ring’s design, they still intended to charge us to add additional prongs. During that visit, multiple managers surrounded my husband while we tried to resolve the issue. Only after we pushed back did they rush the repair and return the ring a week later. What stood out most, though, was the complete lack of professionalism and customer care. As we were literally being escorted out while the store was closing, a manager sarcastically asked if there was “anything else we’d like to trade it for.” Now, for the third repair in April 2026, we were told the process would take longer because they wanted to “make sure it was properly taken care of.” Once again, we waited six weeks. After finally contacting the department manager ourselves, we were informed the ring had actually been back in the store for three weeks already — despite my husband calling two weeks prior and being told there was no update. At this point, no matter how beautiful the ring may be, the experience has not been worth the constant frustration, poor communication, and repeated quality issues. This will be the last time I deal with repairs through this store. If another issue arises, I will be seeking a refund and taking my business elsewhere. Customers spending this kind of money deserve better craftsmanship, better communication, and far better customer service than what we’ve experienced.

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