Edible Arrangements

Reviews

• DW

  dylan white

  Oct 8, 2026
  1.0
  I placed a future birthday order well in advance and was shocked to discover it had been canceled. The worst part is that I never received an email, text message, or any other notification. I only found out because I happened to check the app myself. When I called customer service, I was essentially told, "Looks like your order was canceled," which I already knew from looking at the app. No clear explanation was provided as to why the order was canceled in the first place. If I hadn't randomly checked the app, a birthday gift for someone important to me would have never arrived, and I wouldn't have known until it was too late. Cancelling an order is one thing, but failing to notify the customer is completely unacceptable. Very disappointed with the lack of communication and customer service. I expected much better, especially for an order tied to a special occasion.
• MJ

  Marcelo Manata Junior

  Sep 23, 2026
  5.0
  September 23, after years of buying gifts at Edible, today I met Amanda; she was very polite and friendly, the best service I’ve ever received while shopping at an Edible store. The Saint James store is amazing.
• VM

  Vision Real Estate & Property Management

  Aug 29, 2026
  5.0
  I just have to give a huge shoutout to Elizabeth! ⭐️⭐️⭐️⭐️⭐️ She truly went above and beyond. Her kindness, positive attitude, professionalism, and genuine willingness to help really stood out to me. Exceptional customer service is hard to find these days, and Elizabeth absolutely nailed it! She is a true asset to the company and deserves to be recognized! ❤️
• NN

  Nita

  Aug 17, 2026
  1.0
  This review doesn't even deserve one star as I had a very disappointing experience with this store. I live in New York and decided to send a birthday treat to my sister who lives in the area. Placed a same day delivery order on Saturday which I received an email at 6:19pm indicating a successful delivery, which in fact was not true. The store closed at 5p so there was no one to speak with about the situation so I left a voicemail and both my sister and I sent a message via the customer support email. My sister received a call from the store today, Monday, regarding making this issue right. Rather than offering delivery today to rectify their error they offered tomorrow. My sister advised she would not be available and they had the audacity to ask her to come to the store to pick up the items!! Absolute horrible customer service; my sister no longer wanted the items and requested I be refunded. I on the other hand have yet to receive a return call or email to advise of the situation at hand or asking me, the paying customer, how I would like to move forward. I never like to comment negatively towards a business but this was such a terrible experience. I can give understanding for a lot of things but this is ridiculous. Your company offers delivery and pushes to utilize for special occasions and yet this is how a birthday order was handled. I guess all I can recommend to a fellow consumer, be weary and read the reviews first, I wish I had. I definitely would have ordered from another edible arrangements in the area. I do expect a prompt refund to the original form of payment.
• DP

  Darius Pinckney

  Jul 9, 2026
  5.0
  Amanda and Donna were amazing at helping me here today Thank you guys some much