Edible Arrangements

Reviews

• NL

  Nevada Lee

  May 10, 2026
  1.0
  Ordered an arrangement for my mom for Mother’s Day. I live out of state so I did delivery. They don’t let you pick a delivery time and just say it’ll be delivered by 9pm. Waste of money and time.
• TJ

  Tiffany Jeter

  Feb 12, 2026
  1.0
  My husband ordered a dozen roses and chocolate-covered strawberries from Edible Arrangements and had them delivered today. When I removed the roses from the bag, they were clearly dyed and in poor condition. Immediately, 29 petals and 2 leaves fell off. This was not minor shedding — the flowers were visibly damaged upon arrival. They were several that were brown. I contacted the store and spoke with the manager, Wyatt. He asked me to send photos, which I did promptly via email. After reviewing them, he called me back and stated there was nothing he could do because the roses did not meet their refund requirements. When I asked for clarification, he explained that since the flowers were delivered and “come out the back like that,” they did not qualify for a refund. That explanation makes no sense. I understand normal shedding of one or two petals, but nearly 30 petals and multiple leaves falling off immediately is unacceptable. I requested to speak with his manager or someone at corporate, and he told me there was no one else I could speak with. I am currently on the phone with customer service because this situation is unreasonable. Paying $160 for damaged, shedding flowers is unacceptable.
• W1

  WEGUNNAMAKEIT 1985

  Feb 7, 2026
  5.0
  Great staff Great service
• HH

  Heidi

  Jan 27, 2026
  5.0
  Good fresh staff go above and beyond
• EE

  Ebony

  Jan 8, 2026
  1.0
  I received what was a thoughtful bereavement gift from good friends the week of Christmas from the St Andrews store. The gift included both a fruit arrangement and flowers. More than 1/2 of the flowers in the large arrangement were delivered dead. Things happen….I called and left a message at the store AND sent a email to customer service to give them a chance to make things right. I’m posting this review b/c I never heard back - unacceptable. I was a frequent EA customer and have ordered in several states. This experience as the gift recipient changes that and going forward I’ll choose a different company. I’m also going to tell my friends who paid for it to work to get a refund since the store never bothered to reply to my calls and email. When you care enough to send a thoughtful and expensive gift to a loved one, you should be able to expect quality. When quality slips, expect good customer service. I got neither. Do better.

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