Windsor

Reviews

• KK

  Kaydencejadee

  6 days ago
  1.0
  The lady at the front was extremely rude and disrespectful, had an attitude and didn’t even greet me or anything. I had bought two dresses this morning in a size small, I went home and tried them on and neither of them fit. I went back to the same store less than three hours later to try to return them. They still have the tags on them. I had the receipt in the bag, I handed them to the lady after she didn’t even say a word. She just stared at me and I told her I had to return and she wouldn’t let me return the two items even though she didn’t give me a proper reason as to why I couldn’t return them Neither of the dresses had anything on them they were not damaged. They were not worn, except for when I tried it on. They were both in the bag with the original receipt. Tags after she takes both of the dresses out of the bags and throws my receipt away. She tells me she can’t return them and then I asked her for the receipt back and she tells me she doesn’t have it even though I Watched her throw it away. thank god for the windsor at providence mall because they actually let me return my items and said it was crazy that they didn’t accept it there was NOTHING wrong with the items and i had to go through customer service for a new receipt !! extremely disrespectful people working in this store they need to hire different people. insane i won’t be shopping there anymore. all i needed was another size and now i wont ever go back as a loyal customer
• JG

  Jeanna Grace

  Dec 2, 2025
  1.0
  Review for Windsor – Warwick Mall Visited: December 2, 2025 around 11 AM I wanted to share my experience at this location. The day before Thanksgiving, I purchased a dress but unfortunately didn’t get the chance to wear it, so I planned on returning it. When I walked in today, I was greeted by the same woman who checked me out on Thanksgiving Eve, and she was just as sweet and kind as I remembered.(Tiana) However, my experience with the woman at the register was the complete opposite. She didn’t smile, didn’t greet me, and didn’t even ask what I needed help with. When I said I wanted to make a return, she sighed loudly and gave me an annoyed look. After examining the dress, she looked at me and said, “I’m not taking this back,” with attitude. When I asked why, she claimed it looked like I wore it. I explained that it had been sitting in my car since I bought it and I never even got the chance to put it on. She then said, “You can’t prove you didn’t wear it, so I’m not helping you,” and refused the return altogether. As someone who works in customer service, this was unacceptable and honestly disheartening. I understand policies, but the lack of professionalism, respect, and basic courtesy made the entire situation disappointing.
• LD

  Lia Damaris

  Oct 12, 2025
  1.0
  I am writing to express my deep disappointment and concern regarding the customer service I received at your Providence Place Mall and Warwick Mall locations. Unfortunately, my experience at both stores was extremely unpleasant and far below the standards I expect from a reputable brand like Windsor. At both locations, the sales associates displayed unprofessional behavior and negative attitudes. Instead of being greeted with courtesy or assistance, I encountered rudeness, lack of interest, and dismissive attitudes from the staff. It felt as though customers were seen as an inconvenience rather than valued clients. In addition, no one offered help with sizing or styling, and when I approached employees with questions, they barely made eye contact and gave curt, unhelpful responses. The overall atmosphere was unwelcoming and uncomfortable, which completely ruined my shopping experience. I visit Windsor regularly and have always loved your clothing and brand, but this experience left me very disappointed. I strongly believe your team at both locations would benefit from customer service training focused on respect, professionalism, and attentiveness toward shoppers. I hope that this message encourages management to address these issues seriously so that future customers do not go through the same experience.