Michael Kors Outlet

Reviews

• TP

  Tam Phan

  2 days ago
  1.0
  As soon as I walked in, I vaguely heard someone greeting customers and mentioning a promotion. I picked out a pair of sandals and asked if they were 50% off; the staff member—an older woman—responded with words and actions that were deeply disrespectful to me as a customer. It felt as though she wanted to kick me out of the store simply because I had misunderstood the discount details. It is truly unacceptable for a customer service representative of a well-known brand to treat a customer that way. I hope you will not treat future customers the way you treated me. Thank you. 🙏🏻
• LR

  Li Romero

  Mar 29, 2026
  5.0
  Muy bonito todo.
• PF

  Paulette Furdyna

  Feb 2, 2026
  2.0
  I bought a pair of bedroom slippers in November as a Christmas gift for myself. I have worn them maybe a dozen times and the faux fur is flattened and leaves a trail of red fuzz on my carpet. Discounted price of $50 was a total waste of money. I doubt they will last the winter.
• AA

  Adri

  Mar 26, 2018
  1.0
  On March 25 me and my wife we visited the Michael Kors store in your Lancaster, PA center because we had to buy a gift for our grandchild... We choose a watch that was indicated as in "clearance" and we ask for help to pull it from the display case.. Inside the case there was a standard white sign (used all over the store) that said "Take 40% off" ... AND a red sign that said " Clearance Take an Additional 50% off" ... ( Total 70% from retail price ). When we ask for to confirm the clearance price we were told from the clerk that the price was 50% off and that's it , no additional to nothing... To me and to my wife that seemed like a guess from the clerk so we did ask to talk to a manager... And THIS IS THE REASON OF MY COMPLAINT... the manager was unfriendly, rude and sarcastic about our request for clarifications.. The signs were deceiving, the manager told us that " he had 20 years of retail experience" therefore we were not making sense.. the sign said 50% off and did not matter if was red or if it said take an additional... he commented "nice try" .. said "This is the end of this conversation" and walked away from us. Me and my wife were left, extremely embarrassed, in the middle of the store, practically speechless... I have never been treated like this before and I hope that this letter will prevent this to happen again to other people. We did not buy anything and we definitely will never buy anything from this brand again. Thank you.