Van Cleef & Arpels (Pennsylvania – King of Prussia)

Reviews

• AG

  ada gefter

  Jun 4, 2026
  5.0
  This was my first time visiting VCA at King of Prussia Mall. I made an appointment and was greeted very well. Unfortunately, they didn’t have the items that I wanted in stock, but I was able to pick some other items that I really loved anyway. Colby was my sales person and he went above and beyond to help me out with my purchases. I definitely will be back, I love VCA items.
• LK

  Lili Kam

  Apr 21, 2026
  5.0
  Unlike the typical “upscale” clientele who usually frequent these stores, a few days ago, my (obviously) very broke, very ordinary teenager spotted a fancy watch on display. We went in and she asked the salesman if she could see it. He brought it down from the display, explained the mechanics of the ballerina watch and went on to go into details of another watch. My daughter was fascinated by it and even though he knew there was no way in the world he would score a sale of that magnitude with her, he took the time to satisfy a teen’s curiosity and made her day. Thank you!
• NL

  Nancy L.

  Sep 28, 2024
  1.0
  I've had the most disappointing experience at Van Cleef & Arpel at the King of Prussia mall. I wanted to adjust the sizing of my recently purchased bracelet. I looked on the website for Van Cleef before I visited - it said making appointment is highly encouraged (but not a requirement). I called to make an appointment - after 8 tries, no one picked up the phone at this location so I drove an hour to get it serviced. When I entered, the first thing an associate asked me is whether I had an appointment. I didn't, but I only needed the measurement to be done, which should take no more than 10 minutes. The sales associate proceeded to tell me that they have no more appointment left in the day, and lectured me about needing an appointment and that appointments are standard requirements at all stores. This is not what was said on the website - I proceeded to show her that on Van Cleef's own website, it said appointments are only a suggestion but not a requirement. She shrugged as if my eyes were lying to me and turned me away from the door. I could not believe this is the level of disingenuous service offered by this location. Going forward, I highly suggest making it clear on your website that an appointment is a requirement. For customers living in NJ and PA, you should not visit this location - instead, go to Short Hills location - the associates there are much better trained, personable, and professional.
• AJ

  Amy Jiayu

  Jan 31, 2024
  5.0
  Came in to adjust my Alhambra bracelet. Heather was my SA, she was great! Took about a little over a week for the service and shipped back to me next day shipping. 👍🏼
• CC

  Catherina Chiang

  May 7, 2023
  5.0
  Love Van Cleef! Bought the Vintage Alhambra long necklace 18 white gold. I got compliments everywhere I go. Bobby my sales associates is amazing. Can’t wait to shop more.