Tiffany & Co.

Reviews

• RR

  Rachel Ruetiman

  5 days ago
  1.0
  I’m very frustrated with my recent experience with my engagement ring repair. A diamond fell out of the band of my platinum engagement ring. I brought it to the store and the associate mentioned there is a warranty on engagement rings. I receive an email a few weeks later with a quote for the repair. I called customer service and inquire about a cost breakdown, as I feel Tiffany & Co. should cover some of the repair costs. They told me there isn’t a break down on the cost of diamond vs the repair and I would have to pay the cost in full or not have it repaired through Tiffany & Co. When you pay a premium for a “luxury” brand you expect them to stand by their product. Next time I purchase jewelry I’ll consider a different company. Very disappointing.
• BF

  Bree Ferrell

  Mar 6, 2026
  1.0
  DO NOT BRING JEWELRY TO BE REPAIRED HERE, let alone purchased. I brought my necklace in for a repair to the chain. The associate incorrectly measured and input my necklace length and sent it to be repaired. My necklace came back 3 inches longer and when I brought it back to have them fix it, they told me I stretched my necklace 3 inches and would have to pay to have it fixed again. I now have to pay for another repair service to have the mistake of the store associate fixed. Absolutely awful service
• MM

  Mike

  Dec 17, 2025
  1.0
  Came here for the high end experience and was disappointed. The workers were standing around talking to each other. I was never greeted. A taller fellow never greeted me or looked my way to see if I needed help or to get someone to help me. This is a reflection of bad management. I came to KOP mall because it's the biggest mall in PA and quite a few famous people go shopping there. Boy was I disappointed in the service at Tiffany's. I will be going to other locations and hopefully my experience is better than this one.
• AA

  Abhishek Allam

  Dec 10, 2025
  5.0
  Late review.. but hope this helps - Haley at this store was amazing to help me purchase a ring for my now wife. I'm so glad I walked into this store (last year), and I bought a ring to propose and am now married. Haley really help me go through options, help me understand diamonds (which I had no idea about prior to coming to this store). Haley really guided me and made my buying process so smooth. I hope this review can help others, the store and esp Haley who was a genuine and great sales representative to work with. Highly recommend this store.
• DD

  DaveT

  Dec 9, 2025
  4.0
  This is a fun place to browse even if you aren't going to buy anything. Sometimes it's nice to look at these things and appreciate them in the store, but the merchandise isn't the type of thing that I would buy to bring home, regardless of the price. This is more of a place to appreciate things on display while I'm out shopping.

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