Steve Madden

Reviews

• VH

  Vivian Hamilton

  Apr 28, 2026
  5.0
  What lovely young ladies!
• JR

  jessica rodriguez

  Dec 9, 2025
  1.0
  We ask if they are open and they said yes, when we ask for a pair shoes the sales person said that she is closing, I can understand the closing times, but the store was open and she let us go in
• LR

  L R

  Jul 22, 2019
  4.0
  Shout out to the manager who made my return/exchange transaction seamless. My first time experience at this store was very pleasant. Thanks guys.
• BD

  Brittany DiGalbo

  Jan 21, 2017
  1.0
  I received boots as a Christmas present that didn't fit and when I went to exchange them at the outlets they didn't have my size boots there. The outlets game me store credit and I came to the kop mall location. They had the boots and as I went to check out they first denied a coupon I had that was active and it was an additional 20% off. Then I gave them my store credit receipt and they refused to use it and claimed that they do not accept store credit. As I was leaving the store I call the outlet location and spoke with the girl who gave the the store credit receipt. She was extremely pleasant and informed me that any Steve Madden store had to take store credit from Steve Madden. When I went back into the kop store the employee with attitude then allowed me to purchase my boots with my store credit. I received horrible customer service all because their employees were too lazy to type in 8 numbers.