Madewell

Reviews

• CJ

  Carmen Bondra Jr

  Apr 17, 2026
  5.0
  The staff is always super friendly and helpful, and the clothes are cute and high quality - both men’s and women’s. My only complaint is that the fitting rooms are HOT like a sauna! The little lights in each room are like heat lamps! Won’t stop me from shopping here though, just please change the lights or something! 😅
• CT

  Chloe Tu

  Apr 10, 2026
  5.0
  Absolutely fantastic and attentive staff. I really needed shorts for the summer as a new mom who went up a few sizes. Two associates were incredible in helping secure me the biggest changing room with my baby who was in a stroller. They also stuck around close by to help me grab multiple pairs of shorts. I went to many other stores before purchasing from Madewell. Their shorts were by far the most flattering when I needed a bit of a confidence boost postpartum.
• KC

  Katie Chapman

  Jul 31, 2019
  5.0
  Madewell continues to go above and beyond with their customer service. I placed an order about 2-3 weeks ago and wasn't giving the option for rushed shipping due to a sale/promotion going on. I contacted customer service on the website and they were able to cancel my original order and replace it with rushed shipping. I got the package in time for a trip I was going on. Unfortunately, a few pairs of jeans didn't fit (too big, my own fault) and I went to return them to my nearest Madewell, which happens to be at KOP. While there I made a few new purchases, including a bandana. In the rush of putting my purchases in a bag, the bandana was mistakenly left out. When I noticed the next day, I went to call the store but noticed I already had an email notifying me of the issue. The reps from the store were so easy to work with and just shipped the bandana to me. I will always continue shopping at KOP Madewell!