Charles Tyrwhitt

Reviews

• RR

  RZ

  Oct 3, 2026
  2.0
  Last year my partner got 3 custom CT shirts, which he's been happy with. However, custom CT shirts are never on sale so we wanted to try to find a standard size that fits him. I knew exactly what size we wanted to try. When we went to this CT store, I told the salesperson that exact size. She dismissed me immediately and said she'll need to measure so that he doesn't try on too many shirts. Her measurement ended up being 2 inches shorter on the sleeve and 1 inch bigger on the collar. I tried to tell her again what size we wanted and she dismissed me again, not listening customers at all. My poor partner ended up trying multiple shirts that were too short for his arms and too big for his body. Oh the irony! Finally, another salesperson helped us and was able to help us find a standard size that worked for my partner. Hence 2 stars instead of 1.
• MC

  Mills Chapman

  Sep 16, 2026
  1.0
  Don’t buy from them!!! Ever!! Once you do, you will be spammed forever even if you tell them not to send you future mailings.
• AH

  A H

  Sep 9, 2026
  5.0
  Very pleased with our experience and love our purchases. The shirts we picked out for my husband fit so well and are so well made. We were able to get them on the Labor Day sale. I had never heard of this store before but ChatGPT suggested it to us. They are definitely the best quality dress shirts he’s ever owned.
• JW

  J W

  Aug 21, 2026
  5.0
  I came in for an exchange and was helped by Russ (I think), who not only helped process the exchange but helped me choose replacement shirts/belt and gave me a few options to try on. I'll definitely be back soon for some autumn clothes.
• BP

  Brian Poshka

  Aug 1, 2026
  2.0
  I recently purchased a tuxedo here, and unfortunately the experience was disappointing. When I first walked in, I asked for an estimate of the total cost. I was told the tuxedo, including alterations, would be around $1,000. Based on that estimate, I continued with the fitting process, trying on different jackets and styles. After over an hour into my fitting, I was informed that the classic-fit option only came pleated, so I would need to purchase the slim-fit version instead. I was surprised that the employee assisting me didn’t seem to fully understand what they had in the store, which didn’t inspire much confidence during the fitting. When it was time to check out, my total came to over $1,500, significantly higher than the estimate I had been given. After spending more than an hour and a half in the store, I paid without making an issue of it, but the pricing difference was unexpected. Given the amount I spent, I also expected better communication afterward. I ended up having to call to see if my tuxedo was ready. I was told a voicemail had been left, but I never received one and couldn’t find any missed message on my phone. When I came to pick it up I was told I would need to get it pressed…. I spent 1.5 on a tux, I’d expect to be able to wear it out of the store if I wanted to. Overall, I left disappointed with the experience. The inaccurate pricing estimate, lack of product knowledge, and poor communication made what should have been an exciting purchase feel frustrating.