Charles Tyrwhitt

Reviews

• JW

  J W

  Aug 21, 2026
  5.0
  I came in for an exchange and was helped by Russ (I think), who not only helped process the exchange but helped me choose replacement shirts/belt and gave me a few options to try on. I'll definitely be back soon for some autumn clothes.
• BP

  Brian Poshka

  Aug 1, 2026
  2.0
  I recently purchased a tuxedo here, and unfortunately the experience was disappointing. When I first walked in, I asked for an estimate of the total cost. I was told the tuxedo, including alterations, would be around $1,000. Based on that estimate, I continued with the fitting process, trying on different jackets and styles. After over an hour into my fitting, I was informed that the classic-fit option only came pleated, so I would need to purchase the slim-fit version instead. I was surprised that the employee assisting me didn’t seem to fully understand what they had in the store, which didn’t inspire much confidence during the fitting. When it was time to check out, my total came to over $1,500, significantly higher than the estimate I had been given. After spending more than an hour and a half in the store, I paid without making an issue of it, but the pricing difference was unexpected. Given the amount I spent, I also expected better communication afterward. I ended up having to call to see if my tuxedo was ready. I was told a voicemail had been left, but I never received one and couldn’t find any missed message on my phone. When I came to pick it up I was told I would need to get it pressed…. I spent 1.5 on a tux, I’d expect to be able to wear it out of the store if I wanted to. Overall, I left disappointed with the experience. The inaccurate pricing estimate, lack of product knowledge, and poor communication made what should have been an exciting purchase feel frustrating.
• JH

  Joe Hansell

  Jun 18, 2026
  5.0
  Excellent customer service. Ken really knows his stuff. Very honest staff. Well made men's clothes.
• OG

  Othalie Graham

  May 16, 2026
  5.0
  I cannot say enough wonderful things about the exemplary service I received from Julie Tang. From the very first interaction, Julie demonstrated professionalism, kindness, patience, and an incredible attention to detail that immediately set her apart. She went far above and beyond what was expected, making me feel genuinely valued, heard, and cared for throughout the entire experience. What impressed me most was Julie’s ability to combine efficiency with true compassion and warmth. In a world where exceptional customer service can be rare, Julie delivered it effortlessly. Every question was answered thoroughly, every concern was handled with grace, and her positive attitude made what could have been a stressful situation feel seamless and reassuring. Julie Tang is the definition of excellence. Her dedication, work ethic, and sincere commitment to helping others deserve to be recognized and celebrated. Experiences like this are unforgettable, and they are the reason people remain loyal to an organization. I am deeply grateful for all of her help and would enthusiastically recommend her to anyone. She is truly outstanding.
• DR

  Donald Ransom

  Mar 9, 2026
  2.0
  Bought two no-iron dress shirts; alterations were poorly done; otherwise, nice shirts. As part of same purchase, bought two no-iron button down shirts which are not no-iron and come out of the dryer terribly wrinkled. Since the first dress shirts were okay, I thought I would give them another try. I bought four shirts. Again, nice shirts but they were not altered properly (way too long) and when I called customer service they said I would need to take all kinds of measurements and submit photographs for them to consider issuing a return label even after I explained that the sleeves are a solid inch longer than the last shirts I bought from them. I should have known better than to make a second purchase from this company. Fool me twice … shame on me.