Bucherer 1888

Reviews

• JK

  Jacob Kruszynski

  5 days ago
  1.0
  This place is an absolute joke. Came in to take a look at a Rolex GMT and was treated like a waste of time. The salespeople here act like they are better than you while making minimum wage. Please avoid this place and go elsewhere because you won’t be treated with respect unless you’re a celebrity. I’d especially avoid Joel if possible.
• SJ

  Steve J

  May 5, 2026
  5.0
  Have purchased many watches and my experience here with Joel was top notch. Very knowledgeable about all of the brands I wished to discuss. Communication was great as well. Thanks for great service!
• HS

  Homer S

  Apr 17, 2026
  1.0
  Worst customer service. If it wasn’t for the Rolex demand, these folks would be outta business. Customer service gal is grouchy and sounds like she owns the place. Get real guys
• JJ

  JW

  Mar 30, 2026
  5.0
  Some stores seem very intimidating simply because of the clients they serve, but I really appreciated how welcoming, non-judgemental, and knowledgeable our assistant, Matthew, was in good English fashion. I could learn all about the history of watches from listening to him, which is a rare attribute in today's world of quick business. He took care to work within our price range, but also allowed us to try more expensive pieces for inspiration. I think I made him run to the back at least 3 times, but he remained well-mannered and never pressured me to buy anything. It is rare to find a man so passionate about his work that it becomes art. If you come to Bucherer 1888 in KOP, look for Matthew - you will receive impeccable service and a historical glimpse into the watches of the store.
• XL

  X'TREME X'TRACTION SERVICES LLC

  Mar 13, 2026
  1.0
  I was shown a watch the sales associate described as rare—one I had not come in specifically to purchase—so I asked for five minutes to step away for a coffee and privately decide whether to commit. Less than three minutes later, I called back to confirm that I wanted the piece and was told it would be set aside pending my return, which occurred within the agreed timeframe. After arriving at the counter, I was left waiting several minutes before being informed that the watch had been sold in the interim. If a client is given a five-minute decision window, then confirms the purchase within three, and is assured the item will be held, selling it anyway is not scarcity—it is poor sales handling. Minutes later, I received a text offering the opportunity to prepay for the possibility of another one at some unspecified future date. That is not a remedy for a preventable failure in basic client management. Rare inventory may create interest. Professionalism is what secures a sale.

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