J.Crew

Reviews

• KR

  Kristin Ragni

  Jun 19, 2026
  5.0
  Fantastic experience at J.Crew. The staff was extremely helpful during a Mother’s Day shopping trip with my daughter and even checked online pricing to make sure we got the best deal. Tracey, the manager, is always amazing—she’s helped me more than once with gift cards, returns, and account questions. Great people who truly care about their customers.
• JP

  John Pappas

  Jan 20, 2026
  5.0
  Dana was exceptional. Top tier customer service. Very helpful and accommodating. She made shopping simple and every request was no big deal. This J. Crew location got lucky with her! Thank you!
• BH

  Brittany Holland

  Dec 6, 2025
  1.0
  Incredibly rude staff. Went in to get an outfit for my daughter for Christmas. Walked over to get a dressing room. The “gentleman” rolled his eyes and just said “what’s up.”. I said hello I need a dressing room for my daughter. He just gestured to a room and grabbed the tag off of it and didn’t say another word. If he had included an eye roll my experience would have been complete. (Which I’m pretty sure he did as well. No one said hello when we walked into the store or acknowledged us the entire time. We said hello and nothing. Terrible. Just left so there so whichever staff is scheduled 12/6/25 at 12:15pm… JCrew GMs be warned.
• JS

  Jacob Schumacher

  Oct 30, 2024
  1.0
  This review is specifically calling out your associate Mary. I went into your store today 10/30 looking for pants for an event. I am a smaller build male who has to buy womens pants for them to fit properly. Mary was initially helpful, but then became more rude and snippy as the conversation went on. “Did you read that they are wide leg?!”… yes mary I did… “leave them on the hanger!”…. She proceeded to ask me my name to start a fitting room and then completely forgets 5 seconds later. When she realized my whole attitude changed to match her energy, she all of a sudden went back to be somewhat nice and offered to look for the pants in a different size (which i told her i didnt need but she insisted)… at that point I had a bad taste in my mouth so I left. I usually give people the benefit of the doubt but this was blatant disrespect and felt very judged as a LGBTQ member. The pants fit great on me I just won’t give my money to this store. Go to KOP to save yourself some attitude and judgement.