J.Crew

Reviews

• KR

  Kristin Ragni

  Jun 19, 2026
  5.0
  Fantastic experience at J.Crew. The staff was extremely helpful during a Mother’s Day shopping trip with my daughter and even checked online pricing to make sure we got the best deal. Tracey, the manager, is always amazing—she’s helped me more than once with gift cards, returns, and account questions. Great people who truly care about their customers.
• BH

  Brittany Holland

  Dec 6, 2025
  1.0
  Incredibly rude staff. Went in to get an outfit for my daughter for Christmas. Walked over to get a dressing room. The “gentleman” rolled his eyes and just said “what’s up.”. I said hello I need a dressing room for my daughter. He just gestured to a room and grabbed the tag off of it and didn’t say another word. If he had included an eye roll my experience would have been complete. (Which I’m pretty sure he did as well. No one said hello when we walked into the store or acknowledged us the entire time. We said hello and nothing. Terrible. Just left so there so whichever staff is scheduled 12/6/25 at 12:15pm… JCrew GMs be warned.
• MC

  Mildred Colon

  Dec 8, 2024
  1.0
  My review has nothing to do with the clothes, as I love the merchandise and location (Glen Mills, PA). It has to do with one of the employee's, I believe her name is Christina. The only reason i know her name is because she was extremely helpful with two other customers in the dressing room that came in only seconds after I did. As she showed them to their dressing rooms, she told them her name and offered her help (very enthusiastically!) which i found odd because when I asked for a dressing room I got a nod to follow her. While I thanked her (TWICE) I didn't as much get a "you're welcome", let alone her name. I thought it was strange but assumed maybe she was having a bad day, until seconds later she was "employee of the year" with two other customers. When i walked out of the dressing room, she again didn't acknowledge me, so I asked another employee where I could put the items I wasn't taking with me. I hate to point out that I'm not blond with blue eyes while the other two customer's were...I hope this is an isolated incident and that Christina learns how to treat ALL customers cordially and with respect. After all, my purchase helps keep her employed.
• LE

  Liz E

  Jul 9, 2020
  4.0
  I really like this particular location but having store hours of 11AM or Noon to 5PM baffles me. I would like to shop here, but visiting during work hours isn't an option for most people. Even closing at 6 would be nice.
• SS

  ShizzelSnaps

  Nov 28, 2018
  4.0
  Nice staff, store seemed under stocked for Christmas shopping.