DSW Designer Shoe Warehouse

Reviews

• KK

  KAR

  Jul 2, 2026
  2.0
  First time to.this DSW location and don't know if all the DSW locations or if it was just this one, have stopped carrying the flip flop brand Teva and sandal brand Minnetonka but was really disappointed. Left without buying anything because not many shoes with size 11s, esp wide.
• RS

  Rajprasath Subramanian

  Jun 22, 2026
  1.0
  Worst experience. Manager Antony was very harsh and rude to customers without any etiquette. This is my first one star and unfortunate several customers had same experience with the manager of this store but management has not taken any action yet
• BR

  Bhuvana RajPrasath

  Jun 21, 2026
  1.0
  Collections are great but the sales person/ manager of the store Antony was very rude and unprofessional. Very bad customer service at the store
• PD

  Paul Diamantopoulos

  May 2, 2026
  1.0
  To busy, no shoes to replace Merrells,..the had 6 shoes..among hundreds
• JB

  joe billage

  Apr 25, 2026
  1.0
  WARNING: Massive Ethics Violation and Profiling at this Location I visited this store today (4/25) to purchase a pair of running shoes. While waiting in line to pay, an employee stared at me intensely and obviously for over five minutes. When I politely asked if he needed something, he was dismissive and defensive, saying, “I work here,” while rolling his eyes. Even after I paid in full (I have the receipt to prove it), he continued to watch me and radioed about my purchase to other staff, making me feel like a criminal for simply shopping. The situation escalated from poor service to a serious ethics violation after I left. I called the store to report the incident to management. Shortly after, the SAME employee I had complained about called my personal phone. He proceeded to gaslight me, calling me “paranoid” and claiming he wasn’t watching me, despite my girlfriend witnessing the behavior as well. When I asked for his name, he refused to provide it and pretended the call was "breaking up." He also said “why are you worried I think you are stealing if you aren’t?” Essentially trying to make a pathetic attempt to shift the blame. Using a customer's private contact information (from a rewards account or transaction) for an employee to call and settle a personal grievance is a massive breach of privacy and corporate policy. I have already filed a formal report with Syntrio, DSW’s third-party ethics compliance firm, to ensure this bypasses store-level management and reaches Corporate/Legal. There are numerous other reviews here describing similar behavior from this individual. If you value your privacy and don’t want to be profiled while spending your money, shop elsewhere. if you have a bad experience here, call SYNTRIO. They can actually do something. The employees will just try to bury it.

Frequently Asked Questions About DSW Designer Shoe Warehouse