SZ
Sophie Zimmerman
Sep 3, 2026
Unfortunately, our experience was very disappointing and, honestly, uncomfortable. At first, the young man assisting us seemed confused about what we were trying to do. We were completing separate transactions, and throughout the process he appeared very distracted and unsure of what he was supposed to be doing. He made several mistakes, dropped items, and seemed confused about the process of trading items in, which made our transaction take much longer than it should have.
What was most concerning, however, was the complete lack of professionalism among the employees. While we were being helped, the other employees were joking around and having conversations that were extremely inappropriate for a customer-facing environment. They were openly speaking disrespectfully about another coworker, criticizing how she did her job, and even discussing aspects of her private life. The other employees were chiming in and participating in the conversation as well.
What made it even more concerning was that they actually acknowledged that what they were talking about was inappropriate, yet continued having the conversation anyway — directly in front of a line of customers. There was no attempt to stop or change the conversation. As a customer, it was extremely uncomfortable to stand there and listen to employees openly gossiping and speaking so disrespectfully about a coworker.
We had over $100 worth of items, so naturally our transaction took some time, but much of the delay was caused by the employee being distracted, confused, and repeatedly making mistakes. Instead of being attentive to our transaction, he was joking around and getting distracted by the conversations happening around him.
The entire experience felt less like being in a professional business and more like being in an employee break room while listening to coworkers gossip. We understand that employees can joke around and have conversations, but there is a time and place for everything. Customers should not have to stand in line and listen to employees discuss a coworker's private life, criticize their work, and make disrespectful comments — especially when the employees themselves recognize that the conversation is inappropriate.
I hope management addresses this, because the behavior we witnessedc was extremely unprofessional and created a very uncomfortable experience for customers