This profile is uncertified and using publicly sourced data
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Business Details
About
Cannabis Store
Experience Substance, a leading cannabis dispensary in Bend. Our community-focused store offers a welcoming and inclusive environment where everyone can feel comfortable. We are dedicated to providing a diverse selection of high-quality craft cannabis, sourced directly from Oregon's finest growers. Our knowledgeable and compassionate team is committed to a customer-focused retail concept, ensuring every guest receives personalized attention and guidance. We operate with integrity and a deep passion for fostering a positive relationship with cannabis, aiming to be a trusted resource and a positive ambassador for the industry.
Location
Hours
Monday8:00 AM - 9:00 PM
Tuesday8:00 AM - 9:00 PM
Wednesday8:00 AM - 9:00 PM
Thursday8:00 AM - 9:00 PM
Friday8:00 AM - 10:00 PM
Saturday8:00 AM - 10:00 PM
Sunday8:00 AM - 9:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.