Express

Reviews

• AR

  Alma Ramirez

  1 day ago
  5.0
  Zeb was so nice and polite to me!!!
• AM

  Abby Mathew

  Jul 11, 2026
  5.0
  I have always loved shopping at Express, and the Penn Square Mall location in Oklahoma City is my favorite. The store is clean, organized, and well-maintained, and the staff consistently provide excellent customer service. Juan helped me during my visit and did a great job. Hina was especially outstanding—knowledgeable, courteous, professional, and genuinely helpful throughout the shopping experience. One of the things I appreciate most about Express is its unique style and character. Their clothing has a distinctive look, quality fabrics, and a polished appearance that stands out from other brands. If you’re looking for stylish clothing and great customer service, I highly recommend the Express store at Penn Square Mall.
• MN

  Megg Nichole

  Jul 6, 2026
  5.0
  Went today and the employees were awesome! Thank you Zab!
• YF

  Yarel Favela

  May 8, 2026
  5.0
  Great customer service! Todd helped me get in and out within minutes finding exactly what I needed. Definitely helpful
• AV

  Aaron Vaughn

  Mar 30, 2026
  1.0
  I have been a loyal customer of Express for over 15 years, but after my last two in-store experiences, I will no longer spend my money with this company. I typically shop online, but recently visited the store to check my suit size in person. During my visit in early March, not a single employee greeted me or offered assistance. I clearly made eye contact with staff members who chose to ignore me entirely. Unfortunately, my follow-up visit was no better. My wife and I spent over 15 minutes browsing suits near the register and other items throughout the store. There were no other customers when we entered, and multiple employees were fully aware of our presence. One employee even walked within a couple of feet of us and still made no attempt to acknowledge us. What made the experience worse was witnessing a clear difference in treatment. When another customer of a different race entered the store, staff immediately approached and offered assistance. That contrast was unacceptable and deeply concerning. I chose to leave and take my business elsewhere. I went to a formal menswear store where I purchased a full outfit—suit, shirt, tie, socks, and shoes—and received excellent customer service from start to finish. This experience was disappointing and unacceptable. Retail is built on customer service, and basic acknowledgment should not depend on who walks through the door. I was ready to spend money, but instead was ignored and left feeling disrespected. I will not be returning.

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