I came in the other day and noticed I didn’t see the usual sweet girls I’m used to seeing when I shop here. I’ve always had such a positive experience because everyone was welcoming and kind, but this time was completely different. There was a worker with short hair (I think she may have had pink hair before) who was sitting in the fitting room, and when I asked for one, she rolled her eyes and got up, which felt very unwelcoming. Later when I went to check out, I heard her yelling at another employee to get on the register, and the whole interaction felt uncomfortable. I’m not sure if there was a change in management or staff, but I was surprised because my previous experiences here were always great and I was always greeted and treated kindly.
I also overheard her talking about the conflict happening in foreign countries, and I noticed she had a pin on her shirt that appeared to be supporting Israel. I wasn’t aware that employees were allowed to wear political or conflict-related pins while working, and I was unsure about the policy regarding that. I just wanted to share my experience because I hope the store continues to feel welcoming and comfortable for all customers.
AA
Amira A
Apr 29, 2026
1.0
An employee at this Aerie, I believe her name is Grace and she has pink hair, made incredibly rude remarks in store. I normally never leave reviews as a retail worker myself but it was on another level of awful things to hear while shopping.
BC
Brand Cope
Feb 7, 2026
5.0
Sweetest girls.
Very helpful like the chickfila of retail.
SY
Sydney Young
Oct 5, 2024
1.0
had the worst experience in this store today. went to try on some bras and some leggings. the way things are organized it’s IMPOSSIBLE to find your size without totally ruining the stack of clothes. the tags are also hard to read and the size isn’t obvious on it.
i was here for like an hour it felt like and not a SINGLE person could ask me if i needed help as i had nearly every bra in the drawer laid out on the floor.
multiple customers even came up to me and asked me for help (thinking i worked there) and one even said you look like you know what you’re doing. so, you’re welcome bc i organized about 3 of your bra drawers literally just trying to find my size!
then i was trying to find some leggings, wanted the same ones i had, online said they were available and what do you know, the legging drawer is literally so disorganized m, nothing is labeled, i could find NOTHING i needed. i ended up just putting the things i had in my hands down and walking out because i was so frustrated. it sucks bc you literally have to go in store to try things in like this and the store experience is so bad.
Aerie is located at 95 Main Street, Space 1015, Building Dnw, Crocker Park, Westlake, OH 44145.
What are the store hours for Aerie in Westlake?
Aerie is open Monday to Wednesday from 10:00 AM to 8:00 PM, Thursday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Aerie Westlake offer in-store pickup?
Yes, Aerie offers in-store pickup service.
Is delivery available at Aerie Westlake?
No, delivery is not available at this location.
Which nearby stores can customers visit together with Aerie in Crocker Park?
Customers can also visit American Eagle Store, Anthropologie, Buckle, J.Crew, and Bath & Body Works nearby.
What dining options are available near Aerie in Crocker Park?
Nearby dining options include The Cheesecake Factory at Crocker Park Mall, Crêpes In The City, Rocky Mountain Chocolate Factory, BIBIBOP Asian Grill, and Brio Tuscan Grille.
Are there any wellness or beauty service locations near Aerie?
Yes, The Lash Lounge and L'OCCITANE en Provence are nearby beauty and spa options for customers to visit.
How can customers access electronics and general retail shopping near Aerie?
Customers can visit Apple Crocker Park for electronics and Arhaus for home décor and retail shopping nearby.
What social media platforms can I follow Aerie on?
You can follow Aerie on Instagram (@aerie), Twitter (@aerie), and Facebook (Aerie) for updates and promotions.
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