We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I have shopped here for years and spent thousands of dollars on merchandise. Today, I visited the store to exchange a pair of pants due to incorrect sizing. I purchased these pants a while back but was unable to exchange them until today. The pants are still available for purchase in store and online. The pants have never been worn and are still tagged. The saleswoman said I had a few days from date of purchase to make any exchanges and she was unable to help me. She suggested I sell the pants online or take them to goodwill. I am not sure of the companies return policy but this seems a bit extreme for the circumstance. Especially because they had the correct size and the product is now on sale. I did not want money back or any store credit. I literally just wanted to exchange the he pants for the correct size. Ridiculous
MM
Margo
Jan 16, 2026
2.0
I was looking for a T shirt with my friend for a new job and the associate just assumed the shirt was only for me, it felt like a micro aggression because I'm African America and she was white but we were both looking for a shirt? It just felt really off that she assumed that.
OM
Oscar Monroy
Jan 15, 2022
5.0
Always alot of options compared to Crocker Park Store. Definitely a go to for men's clothing when getting a quick style add on.
What payment options does J.Crew Pinecrest accept?
J.Crew Pinecrest accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the J.Crew Pinecrest store wheelchair accessible?
Yes, J.Crew Pinecrest has a wheelchair accessible entrance.
What types of clothing and services are available at J.Crew Pinecrest?
J.Crew Pinecrest offers women's and men's clothing, including suiting for both, and provides in-store shopping and pickup services.
What are some nearby clothing stores around J.Crew Pinecrest?
Nearby clothing stores include Fabletics, UNTUCKit, Tailored Epiphany, Homage, FP Movement, Madewell, and Vineyard Vines Pinecrest.
Are there any beauty or spa salons near J.Crew Pinecrest?
Yes, nearby beauty and spa options include SugarTan, The Woodhouse Day Spa - Cleveland, Woodhouse Spa - Cleveland, Glow Getter Beauty & Body Boutique, Charlotte Tilbury, J. Bellezza Salon, and SEPHORA.
Where can I find dining options near J.Crew Pinecrest?
Nearby dining options include Shake Shack, Shake Shack Pinecrest, Oak & Embers Tavern, Oak and Embers Tavern Pinecrest, and Restore coffee shop and cafe.
How can visitors combine a shopping trip at J.Crew with nearby activities?
Visitors can shop at J.Crew and then enjoy a meal at Shake Shack or Oak & Embers Tavern, relax at The Woodhouse Day Spa, or explore nearby stores like Madewell and Vineyard Vines Pinecrest for a full day of fashion and leisure.
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