ALO

Reviews

• TC

  Tomita Cristina

  today
  1.0
  Very poor quality clothing, it's not worth the money at all.
• JB

  Julie Breckenkamp

  Aug 14, 2026
  1.0
  I have been to this location two times and I shop ALO online on a very consistent basis. Not once has anyone said can I help you or been friendly in this specific store. You really need to work on your customer service.
• CD

  Chenee Dozier

  Jul 6, 2026
  2.0
  Cute stuff and it fits cute but cheaply made cheap material they don’t greet you and they just follow you around the store
• WW

  Whitney Willis

  May 8, 2026
  1.0
  For a better user experience you all need to improve your customer experience drastically! I placed an order to pick up in the store, but bc you collect payments through ShopPay my items were automatically shipped. I called customer service only to be disconnected twice. Once after holding 27 mins, and the next after holding 32 mins. I then called the Pinecrest location to no avail. Bc my calls went unanswered I had to drive 35 mins to the store, to tell me there’s nothing they can do and only to be told by an employee that phones are silenced during sales. Can you imagine the dismay? Where can calls be silenced bc busy is business? Very distasteful!
• EF

  Ellen Fischbach

  Nov 11, 2025
  1.0
  I called regarding a purchase made on my account with a card I don’t own and to a store I’d never been to. I was advised by alo customer service to call the store directly to see if they could look at their cameras from when it happened to get any insight. They let me talk to their manager- who was so extremely rude about the entire situation. They said it was perhaps the wrong email entered- but mine is very specific and old with a weird end handle, or said it was a mistype of the phone number- so I asked the area code to see if that was it (which could have made sense) to which she replied, she didn’t know???? How do you not know the area code of the store you manage or the surrounding area of where you live? Seemed odd. She said the tapes can not be looked at- which may be true- but then told me if I was “really that concerned” to file a police report… in Ohio… when I live states away with zero knowledge on what actually occurred. So- yes. A bizarre encounter- I’ve never been to this store but rest assured I will never go, and I’d double check your alo account because at the very least they aren’t confirming who is purchasing items on the accounts very well. Oh- and I never received an email on the original purchase date either, so I just randomly found out there was a $500 purchase yesterday. As I said- the whole thing is strange.

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