American Eagle Store

Reviews

• AS

  Angelo Sun

  Dec 13, 2024
  1.0
  Went to the AE store in Eastwood Mall on 12/10/2024. Purchased the AE Cropped Sherpa Quarter-Zip Sweatshirt. On sale in store for $59.95, but on their website it's listed for $41.96. They said they'd price match. Wife paid cash and never checked. Went home to find out they did not price match upon looking at the receipt; also found a defect in the wrist elastic on right sleeve. Took it to AE in Southern Park Mall in Boardman OH on 12/12 for an exchange and price match, and was told by Sales Associate since the little tag had been removed (we had both receipt and tag, but daughter removed tag at home when she put it on 12/10) they could not do a return, only an even exchange. I questioned it since the product was defective and they wouldn't restock it for sale anyways, and the fact that replacing the plastic tag was just using the little tag gun to put it back on since the bar code tag was intact. I had to pull out my Karen card and asked to speak to a Manager. Manager said they would exchange it and price match. Sales Associate processed the transaction, gave me the new receipt, and sales tax cash. I asked about the price match. She could not do it since she had ordered the new sweatshirt online. Now if I still want to pursue price matching I will have to come back to AE when I receive the new one and do it all over again. Merry Christmas everyone!
• WE

  William Everhart

  Dec 31, 2019
  5.0
  Very nice staff that are very friendly and courteous, they are always helpful and have very good prices along with special deals that are amazing.
• ND

  Nicol Danus

  Nov 27, 2019
  5.0
  Was great!.... Went in ordered jeans that I wanted, free shipping. Couldn't ask for more.

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