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The Candle Lab OTR

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About

Candle Store
Experiment with Scent! The Candle Lab has been helping people discover the magic of custom fragrance for more than ten years. We believe that despite playing a key role in our daily experiences, our sense of smell often is overlooked. You’ll be amazed at how consciously crafting the scents that surround you can enhance your day-to-day life. Whether you choose to pour a candle, mix a lotion, or craft a room spray, you’ll find your perfect scent - and have fun creating it! All of our stores offer hand-poured candles in over 120 unique fragrances, and are made using natural soy wax, pure fragrance oils, and cotton paper wicks for a candle that is long-lasting, clean burning, and true to scent. Waft on in!

Location

The Candle Lab OTR
1325 Vine St, Cincinnati, OH
45202, United States

Hours

Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.