ALO

Reviews

• JP

  Julio Pastor

  Jun 7, 2026
  5.0
  I had an amazing experience at Alo! It was my first time shopping there, and the customer service was honestly the best. The staff welcomed me, asked what I was looking for, and took the time to help me find exactly what I wanted. Everyone was friendly, helpful, and made the whole shopping experience easy and enjoyable. I know some people have said the customer service wasn’t great in the past, but in my opinion, they have improved a lot. My experience was excellent, and the team went above and beyond to help me. I left very happy with my purchase and will definitely be coming back. I’m already looking forward to my next visit!
• MB

  Madeline Breetz

  Jun 1, 2026
  5.0
  Kaitlyn and the Alo team go above and beyond for Alo shoppers! I purchased a pair of Alo leggings and needed them replaced a little after a month of purchasing them (no fault of Alo apparel, I tripped and ripped them). They exchanged them for free after I explained the situation :) 10/10 recommend!!
• AR

  Alex Rauch

  May 19, 2026
  5.0
  I had a great experience shopping there. All the workers were very personable and helpful. The manager, Kaitlyn, helped me find the perfect size and items for what I was looking for.
• AH

  Ava Harper

  May 18, 2026
  1.0
  I ordered a pair of shorts to be picked up in store. I waited 3 days, still nothing. So I go in store and the young man working the online orders was extremely rude to me, due to him not even being able to find my order on their end. Come to find out alo didn’t actually have the item I needed in store, it’s still needed to ship from their facility (not sure why they would advertise the item being available in store when it wasn’t). It took a whole extra week to finally ship. While I was there in person I explained to the worker I was going to be out of town soon so I couldn’t pick it up. I get notified the 12th my order is ready (I am already on my trip) and my order gets cancelled the 17th while I am still out of town. And I am now unable to reorder the same item. Poor communication, and especially dissatisfied in the way the man handling online pick up orders treated me. And this is not my first poor interaction with him.
• MS

  Mike Steinberg

  May 10, 2026
  1.0
  What a ridiculous brand! Have been trying to purchase an e-gift Card for Mom for the last 24 hours and it’s impossible. Two orders have now been cancelled for no known reason, the only customer service is an AI bot that can only direct you to an endless queue where nobody ever comes online to chat. I can’t believe this company is still in business. They literally don’t want to take my money. I’m glad the last order was cancelled. My wife wanted Lululemon instead. She thinks Alo looks cute but all her friend’s stuff is pilfered and looks ridiculous after any kind of use. Stick to Lulu and you’ll be happier.

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