Aerie

Reviews

• BR

  Brittany Ross

  Aug 11, 2026
  1.0
  You guys lost a long time customer. I had a bra break after 3 weeks of owning it. One clasp fell off and the other bent. It was 31 days after I purchased in-store. I tried to return it in-store and they wouldn’t bc they “didn’t have tags”. The item that was sold to me was a defective item after just 3 weeks. Why in the world would it still have tags on it? I had the digital receipt, tho. When reaching out online, they said there wasn’t anything they could do bc I had purchased it in-store. I was told to reach out to customer service, and they also said there was nothing they could do, even with a photo included in my original email. Is this how you guys treat a long time customer? Over an item that was $15? Not great PR and I will be sure to make sure no one I know shops there in-store or online.
• HB

  Hannah Burns

  Jun 8, 2026
  2.0
  Cute clothes, nice workers, but they never have anything bigger than a large. You’re lucky if you can even find a large.
• RR

  RedeemingxLove

  Jul 24, 2018
  5.0
  First time shopping as a result of Jenna Kutcher becoming their latest #aeriereal model and loved my experience. I never previously entered because of being plus size and intimidated and assuming that the thought of there being anything above an incredibly small XL would be laughed at. I found numerous things in my size, and they fit true to size. It was an incredible experience that made me feel that the company cares about their customers. There were numerous positive messages that we're stuck to the dressing room mirror, and I found myself smiling when I looked at my reflection. Thanks Aerie for embracing everyone's #real.