This may honestly be my last time going to Green. At this point, I’d rather just go to Showgirl because the customer service here has gone downhill.
And what sucks is, over a year ago I had actually left this place a five-star review because it seemed like they had finally turned things around. I don’t know if they switched managers, changed staff, or what happened, but whatever improvement I was seeing feels like it disappeared fast.
I’ve been coming here since they opened. I live across the street, I’ve done business with people who work here, moved and cleaned employees’ homes, and even recently moved one of the managers to Tempe, Arizona. So there’s history here.
Strike one was after I talked to an employee about possibly helping her get a job with my company. It didn’t work out, and shortly afterward somebody wrote “LIAR” on my vehicle. I’m not saying I know who did it, but because of the timing, I asked Green if they could simply check their cameras so I could make a police report. I left my number and was told they’d get back to me. Never got a call. Nothing.
After that, I mostly stopped going inside and used the drive-thru.
Today I went inside and immediately remembered why.
The guy helping me didn’t say hello and actually looked surprised or annoyed that I walked up to his station. The tablet customers normally use was turned toward him, and asking him to turn it around felt like a whole song and dance. Then while I’m choosing between my buds, he’s making faces like I’m inconveniencing him.
I grew up in customer service. I’ve managed restaurants and businesses. I understand everybody has bad days, but making a customer feel like they’re bothering you for simply shopping is not customer service.
What really finished it for me was that I still tipped the guy, and he couldn’t even say thank you. Just handed me my stuff and basically, “See you later.”
Like damn, bro. What’s the beef?
Maybe Green has changed how they want customers treated, but I’m not with it. I used all my points today, and I’m good.
I’ve supported this place since they opened, but the customer service is going downhill faster than an unwanted pregnancy on prom night.