CHANEL

Reviews

• AA

  Andrew

  Jul 27, 2026
  1.0
  Extremely disappointing experience at the CHANEL boutique at Wynn Las Vegas. After working with Holly on the purchase of a CHANEL J12 watch and a pair of sunglasses for my mother, we deliberately planned our evening so we could return after dinner and complete our purchases before the boutique’s posted closing time of 9:00 PM. We arrived at approximately 8:40 PM, 20 minutes before closing, only to be stopped by security and told we were too late to make a purchase. Because we believed there had been a misunderstanding, we asked to speak with the manager to see if we could still complete our purchase. Instead, the manager on duty, Jennifer, came to the door and, in a very abrasive and confrontational manner, repeatedly refused to allow us to enter. She stated there was a “policy” that no new customers could enter after 8:40 PM, despite the boutique’s posted closing time of 9:00 PM. When I questioned why the store advertised being open until 9:00 PM if customers were refused entry at 8:40 PM, she simply continued to repeat that it was “policy.” Ironically, after we walked over to the jewelry side of the same CHANEL boutique to see if we could purchase the watch there, someone recognized us as Holly’s clients and told us we could return to the m boutique. By then, however, the excitement of what was supposed to be a special mother-and-son birthday experience had already been ruined. We had intentionally planned to make a large purchase, and after being treated this way, we no longer felt comfortable doing so. I want to be very clear that Holly was exceptional. She was professional, welcoming, and a pleasure to work with. This review is not a reflection of her. We genuinely wanted to purchase from her, but in good conscience we could not support a boutique that refused service 20 minutes before its posted closing time and did so in such an aggressive and dismissive manner. Luxury retail is about the customer experience, and unfortunately this experience fell far short of the standard I would expect from CHANEL. I hope CHANEL leadership reviews both the conduct displayed by the manager and the discrepancy between the posted store hours and the policy that was cited.
• PW

  Patrick W

  Jul 18, 2026
  2.0
  I am writing this review in hopes that management sees it and expedites sending my official invoice and proof of purchase. Keeping track of high-value transactions shouldn't be this difficult for the customer.
• JY

  Jonathan Yuen

  Jul 3, 2026
  5.0
  This was truly an amazing experience. We had the pleasure of working with Yannis and he was by far the most knowledgeable, helpful, and sincerest advisor we've ever worked with. We have dealt with associates from other Vegas boutiques, Rodeo Drive, Bay Area, Italy, and they were all unenthusiastic and at times snobbish, not with Yannis. The moment we stepped into his store, he was immediately helpful and all smiles. The whole experience went so well, WE CAME BACK AGAIN THE NEXT DAY TO BUY AN ADDITIONAL BAG! For me, Chanel isn't one of those places where I'd care to spend my time at, however I actually enjoyed spending my day there and sincerely enjoyed it more than gambling at the casino. Overall, Yannis was a godsend and we're so glad to have been paired with him. Because of his knowledge and willingness to assist us (with shopping and repair questions), he will be our main advisor moving forward. Thank you Yannis and Chanel for hiring such an amazing person.
• MA

  Mesha A

  Apr 24, 2026
  5.0
  Every now and then I treat myself. I had to have this bag. It’s absolutely Adorable. I got my bag from Wynn shops.
• AZ

  A Zheng

  Jul 15, 2024
  5.0
  Love my new bag. Good services and recommendations!