BALENCIAGA

Reviews

• HA

  HAMZA AHMED

  Jul 14, 2026
  5.0
  Good place!
• PT

  Phoenix T

  Jul 8, 2026
  1.0
  Hella experience at Balenciaga. I walked in and was not greeted, not acknowledged, and definitely not helped. I had to actively look for assistance, which is honestly impressive for a luxury store where customer service is supposed to be part of the experience. When I finally did get help, the attitude was there immediately. I was questioned, disrespected, and even made fun of by staff over my size choice. Maybe it was because of the way I dressed? Idk. I was carrying a $15 Hello Kitty bag with a bunch of Miffy and Labubu on it, so maybe I looked like a kid to them. 😆 But the best part? The 180-degree attitude change once I decided to buy two hats. Suddenly, the energy shifted completely. After I paid, they offered my friend and me soda and tried to make small talk like we were besties. Lol. I didn’t bother entertaining it because I already felt disrespected, so my friend handled the forced conversation. I also bought a hoodie later, quite spontaneously, and magically, I was treated much better after that too. Funny how respect only appeared after the purchase went through. Overall, the products were nice, but the service was embarrassing. Luxury prices, outlet-level attitude.
• MW

  Mike Washington

  Jul 3, 2026
  1.0
  I had a very disappointing experience at your store due to the behavior of Gracie Cancino and Lino Garcia. From the moment I interacted with them, they were dismissive, spoke down to me, and came across as rude and condescending. Instead of making me feel welcome, they made me feel uncomfortable and as though I was being judged. This is especially surprising for a high-end retailer where customer service and professionalism should be a top priority. Regardless of whether someone is making a purchase or simply browsing, every customer deserves to be treated with courtesy and respect. I left the store feeling frustrated and disappointed by the experience. Based on my interaction, I would not expect this level of treatment from a luxury retailer. I hope management addresses this with Gracie Cancino and Lino Garcia, as interactions like this can easily discourage customers from returning or recommending the store to others. I will NEVER come back to this store, if you do don’t work with Gracie Cancino or Lino Garcia
• TR

  Ty Rice

  Apr 28, 2026
  5.0
  Lino is the man! Coming from Pittsburgh, we have 0 Balenciaga stores within 6 hours. In Vegas, there were 3 within walking distance. The shops at Caesar's is the best one of the 3 in my opinion. Purchased a few pieces and Lino even sent a few texts afterwards with pieces that were not in store, but were my style. Thank you Caesar's and Lino for making my experience top notch.
• WN

  Wyatt Nash-Keller

  Aug 2, 2021
  1.0
  Love Balenciaga. Walked across the strip to shop there and they turned me away with zero line and empty store at 8:30pm because they didn't feel like working any longer. Go plenty early if you want in...