SB
Stephen Buffalow
Apr 2, 2025
This is my very first visit to the store and I spent $425.35 and I don’t know if I’ll be back. I had an overall mixed experience that I feel is important to share. Initially, I was impressed with the friendliness of the associate who assisted me. They informed me about a deal involving the purchase of a specific set of shirts—three shirts at a special pricing. Additionally, they mentioned that I would receive a 20% discount if I created a new account with them, which I decided to do.
However, upon reviewing my receipt after leaving the store, I noticed I hadn’t received the special pricing for purchasing three shirts. I only received the welcome discount. When I got home and tried on the shirts, I discovered that one of them was the wrong size. This prompted me to return to the store, both to exchange the shirt and to address the pricing issue.
Upon returning, I was greeted by a very nice and professional clerk who assured me that they could credit me back the difference, which I believed to be around $80. However, when the credit was processed, I was informed that it would only be $23.36. Curious about the discrepancy, I inquired further and was told that I couldn’t receive both discounts simultaneously. The clerk also mentioned that the associate who had originally helped me was mistaken in their explanation of the offer.
While the staff I interacted with were friendly and professional, the miscommunication regarding the discounts was disappointing. I appreciate the effort made by the second clerk to resolve the issue, but clarity in promotions and training for all associates would enhance the customer experience. I hope the store can address these concerns to prevent similar misunderstandings in the future.