Express

Reviews

• VG

  vanessa velez gutierrez

  2 days ago
  1.0
  ⭐ 1/5 — Extremely Disappointed with Express Quality I purchased five pairs of pants from Express in June, and I am extremely disappointed that three of them have already developed quality issues after very minimal use. Two pairs have already had their hems come undone. One was worn only ONCE, and the other started falling apart after just TWO wears. This is completely unacceptable for clothing that is practically brand new. The third pair is just as disappointing. I genuinely don’t believe I’ve worn it more than five times, and I’ve only washed it three times. Despite this, the fabric already looks severely worn, with uneven discoloration and noticeable marks throughout, even when the pants are freshly cleaned and ironed. I understand that clothing experiences normal wear and tear over time, but this is not normal for items purchased just a few months ago and worn so infrequently. When three out of five items from the same purchase develop problems this quickly, it seriously raises concerns about the brand’s quality control and durability. I expected much better quality from Express, especially considering the prices they charge. It is frustrating to spend money on clothing that doesn’t even hold up to a handful of wears. Very disappointing experience. Express needs to do better when it comes to the quality of its products.
• JL

  Jessie Lopes

  Aug 19, 2026
  1.0
  Wouldn’t make an exception for one day past return even though they made me wait 30 minutes for their system issue.
• SC

  Sam Coach

  Jun 29, 2026
  5.0
  I am writing to express my strong dissatisfaction with a recent purchase I made at your store on May 22nd. I purchased two pairs of trousers, and after wearing them only a few times during a trip to California, I discovered that the stitching around the pockets had completely unraveled. Upon my return, I visited your store to return the defective items. Unfortunately, I was denied assistance simply because the transaction occurred more than seven days prior. The staff members I encountered were dismissive, uninterested in addressing the quality issue, and provided no helpful solutions. As a customer, I expect a reasonable standard of quality for the products I purchase. Receiving defective clothing and subsequently being met with such unhelpful service is highly disappointing. I am extremely dissatisfied with this experience, and it has significantly impacted my view of your brand. I look forward to hearing how you intend to resolve this matter. Note: They got back to me and provided a gift card equivalent to the cost of the trousers. I went ahead and used it. Thank you.
• MK

  Michelle Kaczor

  Jun 16, 2026
  1.0
  Quality is garbage and returns are only allowed within 30 days now. Not even store credit. I will never shop at Express again
• OY

  O Y

  May 27, 2026
  5.0
  I had such an outstanding experience at the Express location at Willowbrook Mall. Every single employee I interacted with this past weekend was exceptionally helpful, attentive, and genuinely welcoming. It’s been a very long time since I’ve experienced this level of customer service in a retail store. The staff here went above and beyond to make shopping enjoyable and stress-free, and their professionalism and positive attitude truly stood out. This team should absolutely be considered role models for retail customer service everywhere. Huge compliments to everyone working there — you made a lasting impression!

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