American Eagle

Reviews

• MD

  Melissa Dolan

  Aug 13, 2026
  1.0
  I literally have a problem every time I try to return something. First they don’t want it back if the tag is off- BUT it was shipped to me that way. Corporate had to handle it. Then they didn’t want to take an item back when it arrived to my house dirty and inside out .Again, the store refused to help and corporate had to handle it. If the quality of your merchandise needs to be perfect with tags attached you need to hire employees that put care into it. This time, I began the return online, brought it with me and they said it’s the wrong order number? HOW? The item is printed right there! 2 customers in the store just at the time I was returning told me they had similar issues. The two managers pretended they didn’t hear the issues going on behind them. (Same as the last two times) This must be why none of the employees are ever smiling. Kindness and effort can go a long way people. It’s so disappointing because I love that they have extra short for me, my daughter, and my mother, but at this point I don’t think it’s worth it. Do Better!
• HL

  Hailey Luberto

  Jan 13, 2026
  1.0
  I am deeply disappointed by my experience with this store and the company as a whole. I was sold the wrong size pants by an employee, and after returning home and removing the tag to try them on, I discovered a visible stain on the garment. The pants were never worn, and I retained both the receipt and the original tags, which were placed back with the item. When I returned to the store, I was treated with open hostility by another employee who abruptly dismissed me, stated there was “nothing she could do,” and effectively forced me out of the store without any attempt at resolution. While I understand store policy, the complete lack of professionalism, empathy, or effort to help a customer—especially when the issue was not caused by the customer—is unacceptable. I then contacted customer care and, while the representative was polite, I was told nothing could be done and that I would have to wait several business days for a “research team” to follow up. This was especially frustrating given that I had already made a long trip to the mall specifically to resolve this issue. Finally, I contacted the corporate number, where I encountered the most unprofessional interaction of all. The representative blamed me for not inspecting the pants in the store and went so far as to state that it was my fault employees were rude to me—despite the fact that I remained calm and respectful throughout every interaction. Being blamed for staff misconduct is both inappropriate and concerning. This experience reflects a serious breakdown in customer service, employee training, and accountability. Policies should never be used as an excuse to treat customers with disrespect or to avoid reasonable resolutions when the store is clearly at fault. I expected far better from a company of this size and reputation, and I will be reconsidering future business unless this issue is addressed appropriately.
• RP

  royal parks

  Mar 14, 2023
  5.0
  The manager katelyn is a kind heart sweet lady that will do anything to make sure your experience in American eagle is nothing but pleasant
• DM

  Donnarie M

  Jul 19, 2018
  5.0
  Nice clothes but a little pricey

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