ALO

Reviews

• SA

  Stephanie A

  May 28, 2026
  1.0
  Between the horrible in-store pickup experience and the complete lack of customer service, this company deserves less than a one-star rating. Even my second in-store visit was frustrating from start to finish. A few weeks ago during the Aloversary Sale, I placed two separate pickup orders. Around 80% of the items in both orders were marked as available for pickup the following day, and since I was already planning to be in Red Bank that Sunday, I chose pickup instead of shipping. Looking back now, that was clearly the worst decision I could have made. Before placing the orders, I understood that I would need to make two trips back to the store because some items were marked as “ready in 2–5 business days.” Fine. I accepted that slight inconvenience ahead of time but figured I could explore that area again. When I arrived at the store, I told the employee I was there to pick up two separate orders. Another customer and I waited quite a while while the employee repeatedly apologized because the backroom staff had to scan every item individually. Completely understandable. Eventually, I was handed two large poly mailers. Since everything was prepackaged and sealed, I asked, “This is everything, right?” because there was no realistic way for me to verify the contents at that exact moment. I trusted that the store had done its job correctly, took the packages, and continued on with my day in Red Bank. When I got home and opened the packages, I immediately realized one of the orders was missing several items - despite those items being marked as “picked up” in the app. I crosschecked the order slip, receipt, and the actual contents of the package. Three out of four items were missing. I called the store immediately and spoke to an employee whose name started with an “S.” After I explained the situation, she casually responded with something along the lines of, “Oh, we tried running after you. You left your items here.” No — I did not “leave my items there.” Your store failed to hand me the complete order I paid for and came to collect. I am not your quality control department. Customers should not have to double-check sealed pickup orders because we should be able to trust that employees know how to fulfill them properly. Also, if you “tried running after me,” why did nobody contact me afterward? I got home nearly two hours later and never received a single phone call notifying me that part of my order had been left behind. If I hadn’t discovered it myself and called, would anyone from the store have even reached out? Since I was already expecting to return that Friday for the remainder of my order, I told the employee I would just pick up the missing items then. Friday comes around, and we returned to the store to do exchanges and browse for additional items. During checkout, I explained the entire situation to the employee assisting me. I mentioned the employee I previously spoke to, and he immediately told me there was nobody there by that name. I clarified that I may not remember the exact name, only that it started with an “S,” and explained that I had been told my missing items would be waiting for me. The entire interaction felt dismissive, like he didn’t believe me and was reluctant to even look into the issue. Then, after returning with the missing portion of my order, he asked, “Did you want to return this too?” How would I know? I hadn’t even had the opportunity to look through or try on the items because your store failed to give them to me in the first place. To make matters worse, the items originally marked as “ready within 2–5 business days” were still not ready within that timeframe. That entire second trip ended up being almost pointless because I would now have to return to the store for a third time just to complete my order.
• WX

  wang xiaoxia

  May 4, 2026
  5.0
  30% good
• AS

  Amy S

  Apr 9, 2026
  1.0
  I wanted to like this store, but the experience felt very transactional. The staff seemed stressed and stretched thin, and it didn’t feel like they were getting much support from management. From what I observed, Andrew the store manager appeared more focused on sales than on the actual customer experience or his team. It gave off the impression that numbers matter more than people here, which is not a great feeling as a customer. As I was checking out he was on the walkie talking about how sales can be better.. not sure is that’s a thing but I definitely won’t be back.
• TT

  TRiGGERONSPOT

  Feb 16, 2026
  2.0
  Went into the Ali store it’s smells like lavender so bad highly allergic to it if anyone else is allergic to lavender stay away from store I broke out in hives right away. 😩. I’ll continue to order from online.
• BS

  Brittany Sanzone

  Feb 4, 2026
  5.0
  The best!!!