Ralph Lauren

Reviews

• MM

  Meka

  3 days ago
  5.0
  Wanted to share my experience with this location and Jason specifically. I initially met him while processing an online return. Although it was just a return he was so courteous and personable. He provided his card just in case I was interested in coming back to look for additional pieces. Because of him, whenever I find something online, I try my best to stop in and have him order it for me. And yes, the registers are in a peculiar corner in the back of the store. That didn’t change my experience one bit.
• MD

  Melissa Durand

  Sep 18, 2026
  5.0
  Anthony, my personal shopper at Ralph Lauren at the Short Hills Mall, consistently goes above and beyond to provide an exceptional experience. He is attentive, knowledgeable, patient, and always takes the time to understand exactly what I’m looking for. Whether he is helping me or my husband select the perfect pieces, locating a hard-to-find item, or thoughtfully coordinating an entire look, his service is always impeccable, timely and friendly. He makes every interaction feel personal and effortless, and I truly appreciate his reliability, excellent taste, and genuine commitment to ensuring I’m completely satisfied. He is a wonderful representative of the Ralph Lauren brand and a major reason I continue to shop there.
• BV

  Brenda Velez

  Sep 6, 2026
  1.0
  Other than one gentleman who offered to help, the staff is incredibly rude and unprofessional. One man, after asking if I needed help stared blankly at me when ai expressed wanted to get a different size belt. From previous reviews it sounds like this has happened before. Then the manager shoved my phone in my face after I left it in the fitting room. Shocked, I looked at him trying to process what was happening. He got annoyed and shook the phone in my face. Grow up. No words were spoken in this interaction, mind you. Do better.
• ZT

  Zhanna Tekleva

  Aug 22, 2026
  5.0
  I had such a wonderful experience with Rose at Ralph Lauren! She was incredibly kind, welcoming, and helpful throughout my visit. She took the time to help me find exactly what I was looking for and made the whole shopping experience feel easy and enjoyable. Her professionalism and genuinely warm attitude really stood out. Amazing customer service — thank you, Rose!
• LR

  Lizzie Russo

  Aug 2, 2026
  1.0
  Rude is the nicest word I can use to describe my experience in this store. I saw a dress on display in the front room and asked Jason if there were any additional sizes available. His response was, “I don’t know which dress you’re talking about, but it would be in that room” (pointing and walking away before I even had a chance to explain that I had already looked there and didn’t see it). What made it even more frustrating was watching him continue to wander around the store afterward, so it certainly wasn’t because he was helping another customer. The interaction made me feel like I wasn’t worth his time or potential commission. Sorry for being in my comfy clothes on a Sunday. For a brand like Ralph Lauren, this was incredibly disappointing. Customer service should never be based on assumptions about who someone is or what they might spend. A little courtesy, and professionalism go a long way, and unfortunately, none of that was reflected in my experience