Ralph Lauren

Reviews

• ZT

  Zhanna Tekleva

  Aug 22, 2026
  5.0
  I had such a wonderful experience with Rose at Ralph Lauren! She was incredibly kind, welcoming, and helpful throughout my visit. She took the time to help me find exactly what I was looking for and made the whole shopping experience feel easy and enjoyable. Her professionalism and genuinely warm attitude really stood out. Amazing customer service — thank you, Rose!
• LR

  Lizzie Russo

  Aug 2, 2026
  1.0
  Rude is the nicest word I can use to describe my experience in this store. I saw a dress on display in the front room and asked Jason if there were any additional sizes available. His response was, “I don’t know which dress you’re talking about, but it would be in that room” (pointing and walking away before I even had a chance to explain that I had already looked there and didn’t see it). What made it even more frustrating was watching him continue to wander around the store afterward, so it certainly wasn’t because he was helping another customer. The interaction made me feel like I wasn’t worth his time or potential commission. Sorry for being in my comfy clothes on a Sunday. For a brand like Ralph Lauren, this was incredibly disappointing. Customer service should never be based on assumptions about who someone is or what they might spend. A little courtesy, and professionalism go a long way, and unfortunately, none of that was reflected in my experience
• MC

  Meghan Carr

  Jun 14, 2026
  2.0
  I had to go into the register “closet” with two other customers and it made me uncomfortable. The register closet was blocked by about 7 other people waiting for their turn to go in. I had a sweet new associate and you could tell she was not being welcomed by the other staff. I will not go back to this store. Other than the new associate trying to help me, all other staff were extremely rude and cold. I had to make an exchange and was told by Nicholas to come back in 15 minutes once the credit was returned on my email, and my purchase would be wrapped and bagged to make the transaction quick. I came back to make my purchase as instructed, and the item was not ready. Shopping nightmare.
• FT

  Faquan Taylor

  Jun 4, 2026
  5.0
  I wanted to take a moment to recognize Jason at this Ralph Lauren location for consistently providing one of the best shopping experiences I’ve ever had. I shop quite frequently at many different stores, and I can honestly say Jason is one of the best sales associates I’ve ever come across. Every time I visit, he goes above and beyond. He has helped style me on multiple occasions, gives outstanding recommendations, and truly understands both fashion and customer service at a high level. What stands out most is his genuine passion for the Ralph Lauren brand. You can tell he takes pride in what he does, and that energy reflects in the experience he creates for customers. Jason is knowledgeable, professional, attentive, and incredibly dedicated. He makes shopping feel personal rather than transactional, which is rare today. Associates like him are a huge reason customers continue coming back. Ralph Lauren is fortunate to have someone like Jason representing the brand.
• DW

  D W

  Apr 21, 2026
  3.0
  The store layout is confusing and difficult to navigate, especially if you have a stroller. The woman associate with long hair and glasses was rather rude and clearly annoyed I was in her way of helping an older white woman customer who was trying on purple label collection. But the male associate (I believe his name was Nicholas) was helpful when I asked for different sizes of denim jacket to try on. I wanted to buy it, but I think I was turned off by the woman associate when I first entered the store. If you want to cater to people who are interested in the purple label collection, why don’t they just open a separate store? That’s what I don’t understand.