CHANEL

Reviews

• ZK

  Zina Kacanic

  May 4, 2026
  5.0
  I am in awe of some of these reviews! I’d like to start off with my SA, Jina. She was truly such a delight to work with. She was caring, funny, listened to my wants and needs and didn’t try to upsell me on anything. She made my experience so great. I cannot recommend her enough. My husband and I couldn’t stop talking about her on our way home. 10/10 experience. I also have to say as we were there, every other sales associate was so personable and friendly too. We had conversations with some and they were so nice to talk to. My husband and I were in the flagship store a week prior to coming to short hills and the difference is night and day. In the city, everyone was so rude. They don’t care to even make an attempt to show you things unless you asked. I don’t think I’d ever go anywhere but short hills after this. Thank you Jina!! You are amazing!! -Haris & Zina Gacevic
• RR

  Reena Rawat

  Apr 29, 2026
  1.0
  Worst customer service experience, even Costco has better customer service than this Chanel Boutique. First, they refused to honor the complimentary bag spa service for my Large Classic Flap, even though it is still within the five-year warranty. Instead, SA Iris had the audacity to suggest that I purchase leather conditioner and handle it myself at home. I had originally sent my bag in for a clasp repair due to tarnishing, which they did replace under warranty. However, when the bag was returned, it was handed to me in a paper bag. When I asked for a dust bag, Iris and Erika told me that dust bags are only provided at the time of purchase and that I should have brought mine. While I understand they are not obligated to provide one, the situation only worsened from there. When I asked Iris to at least wrap the bag in paper for protection, she reached for the same torn wrapping paper it originally came in. I requested fresh paper, and she responded by asking if I wanted to wrap it myself. When I pointed out that this was her responsibility, she claimed I had “assumed” she was using the same paper - even though that was exactly what she reached for. When I acknowledged that I did assume, given the level of service I had been receiving, she told me that I “mustn’t assume,” which felt incredibly dismissive and inappropriate toward a customer. To top it all off, they didn’t even have a Chanel shopping bag available and asked if I was okay with a plain black paper bag. At that point, I agreed - I would rather have any bag than carry a $10,000+ handbag out by hand after such an experience. I will not be shopping at this store again, and honestly, this experience has made me reconsider shopping with the brand for quite some time. I will reach out to Chanel customer care to inquire about supposedly free bag spa service which was denied to me.
• DB

  Diana Balova

  Apr 5, 2026
  5.0
  This place is beautiful! I got a perfume there and the service i received was exceptional!! He's gone above and beyond, was super polite and made me feel like VIP!
• KK

  kiki

  Feb 12, 2026
  1.0
  The lady worked at shoes area on the 02/10/2026 , was disgustedly rude .
• XW

  Xiaoling Wu

  Jan 31, 2026
  4.0
  Was ok. I got my first ever Chanel purse today! I would suggest to request the sales order the style you like. So you purchase things not tried by other people before, if that matters to you.