CHANEL

Reviews

• VD

  V Dedushaj

  3 days ago
  5.0
  I have gone into this particular store many times and have had negative experiences from Not so friendly associates who judge you the minute you walk in. Today was completely different… until I met Jaclyn, where has she been all this time??? What an asset to Chanel!!! amazing experience! Jaclyn was professional, knowledgeable, and incredibly helpful without ever making us feel pressured. She made the entire shopping experience feel personal and luxurious from start to finish. Jaclyn is tremendous asset to the company. I look forward to working to shopping with her again!
• CB

  Crysfel B

  Oct 8, 2026
  5.0
  Cici was amazing and sweet the whole time I was in the store—a 10/10 experience.
• AM

  Alex Makogon

  Sep 29, 2026
  1.0
  Every question I asked the salesperson Christine was answered in a dismissive way, as if she just wanted to get rid of me. She was extremely disrespectful, and the way I was treated made me feel completely humiliated and unwelcome. I have never experienced such poor customer service, especially at Chanel.
• DD

  Dominik D

  Aug 4, 2026
  5.0
  For months, I hunted down the Chanel bag of the year (ifykyk), and the team at the Short Hills boutique made it happen! Huge thank you to Jocelyn, Alexandra, and Luis — they were simply amazing every single step of the way. Short Hills truly has the very best team, and trust me, I know: my search took me to locations from NY to Berlin to Boston, and none compared to how responsive, accommodating, and genuinely pleasant this staff was to work with. Thank you!!!
• YM

  Yung Maz

  Jul 17, 2026
  1.0
  Bleu De Chanel Parfum what a shame. I just bought a 5oz bottle and it's literally water, 35 mins and the scent is gone... like come on its PARFUM. This used to my signature scent in 2018-2019 ive been through 2 full 200ml bottles, used to have way better performance but now in 2026 their quality is literally trash. Save your money and buy Dior or Valentino or Georgio Armani.