BALENCIAGA

Reviews

• JR

  Julio Rodriguez

  Jun 7, 2026
  2.0
  Customer service used to be much better. Purchased a bag here two years ago and had an amazing experience, my sales rep no longer works there and all of the staff seems to be different now. Entered the store today with said bag and a lady came from the back and started to explain the “bag I was trying out” to me. I politely let her know that I wasn’t trying anything out and this was in fact my own bag that I entered the store with, no big deal. What bothered me was that she replied “oh, do you work for the company?” Implying that I can not afford to buy a bag on my own without an employee discount. Needless to say if I ever do make a new balenciaga purchase after this it will not be at the short hills location. I can spend $3,000+ on a bag anywhere, I don’t need to be belittled while doing so. And I have nothing to prove to a retail employee. It’s a shame bc there was in fact a new bag I had my eye on but decided against due to no longer wanting to support the staff at this location. Spend your money elsewhere if you want to feel respected while doing so!
• IM

  Ia Manizhashvili

  Dec 26, 2024
  5.0
  Amazing customer service , Lillya was amazing . Thanks for your service 💜
• RS

  Rob Schuman

  Dec 27, 2020
  5.0
  Great selection. Jermaine is amazing and provided OUTSTANDING service. Went In to exchange for a different size which they did not end up having. Jermaine reached out to other locations to find me my correct size and had them hold it for me until I arrived. He knows everything about style even if it isn’t balenciaga and will guide you in the right direction. If you visit this location definitely see him! Thanks again!